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Continuous Recording Tone

Hello All,

CUCM: 10.5(2)

I just finished setting up call recording in CUCM using BiB. I enabled the Recording tone for our Agents end only in Service Parameters.

Is it normal for the recording tone to play continuously throughout the call? The tone plays for the Agent once they pick up the call, and then about every 30 seconds or so the tone plays again.

Is this normal behavior?

Thanks in Advance,
Matt

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Re: Continuous Recording Tone

I do believe that this is accurate, though I cannot confirm the frequency that the tone plays.  Only thing I can find in documentation states "periodically".

Configure Recording Notification Tones

For legal compliance, an explicit notification in the form of a periodic tone can be made audible to the agent, the caller, or both, to indicate that a recording session is in progress. This tone can also be disabled.

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3 REPLIES 3
Highlighted
Rising star

Re: Continuous Recording Tone

I do believe that this is accurate, though I cannot confirm the frequency that the tone plays.  Only thing I can find in documentation states "periodically".

Configure Recording Notification Tones

For legal compliance, an explicit notification in the form of a periodic tone can be made audible to the agent, the caller, or both, to indicate that a recording session is in progress. This tone can also be disabled.

Please rate helpful posts by clicking the Chuck Taylor logo!

View solution in original post

Highlighted
Contributor

Re: Continuous Recording Tone

Ahh ok, thanks Andrew.

I do see that "periodic" in there now. Ok, so that makes sense then.

Thanks Again,
Matt
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Rising star

Re: Continuous Recording Tone

There was an old bug ID / feature request to change this so that the tone plays more than 15 seconds apart.  I think other third party recording solutions would take away this limitation but your going to pay more.

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