06-16-2022 09:35 AM
Hi all,
I am using Unity Connection CallHandler for auto attendant and all is working normally. I am trying to figure out if there is away for me to tell the CallHandler to transfer incoming calls to external numbers. For example, an incoming call to the AA and the caller enters the user 4-digit extension and the call get routed to a 10-digit external number.
I was able to get it to work by modifying the Alternate transfer rule under the user. Is there a way to accomplish this under the CallHandler ? this way I don't have to go to each user and modify the Alternate transfer rule.
Thanks in advance !!!
Danny
06-17-2022 02:05 AM
If I am not wrong thats the best possible option you have for your scenario.
06-17-2022 09:39 AM
Thanks Nithin !!! very much appreciate your response !!
Danny
06-17-2022 08:18 PM
As your relying on information on the user object to route the call there are no other options.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide