CUC 8.6.2 Call handler

[Adam Isakson]

I am trying to create a greeting that can be changed on a daily basis for a nursing department.

Basically the users want to dial an extension and reach a recording that tells them the daily updates for the nursing floor. They do not want messages left. They do however want the ability to easily change this message daily.

My question is: Is a call handler the best way to accomplish this?

I have been reading the admin guide and it discusses how to set one up but it doesn't talk about how to tweak it the way I want. Has anyone had any experience with this?

-Adam                 

[Ayodeji Okanlawon]

You can certainly use Call handlers and greetings administrator to change the call hander greetings. The second part of your query, I dont wuite get. Users dial in to hear the greetings and then change it?

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Adam Isakson]

So to be a little more clear, the Doctors would call in and listen the greeting. The end users or nurses working the floor that day would change the greeting in the morning. They would need a quick and easy way to change the greeting each day.

[Rob Huffman]

Hi Adam,

We have lots of these type of set-ups The only drawbacks with

using a Call Handler is that you need to be an "owner" to change

greetings and to be an "owner" you need to be a user with mailbox

on the system. The steps for changing the greeting are also a bit more

cumbersome and require the greetings admin config.

For your requirement I might prefer to use an actual mailbox with

the After-Greeting action set to Hang up or Goodbye as it will be

easier to update the message daily.

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

[Adam Isakson]

Good info. Follow up question though. Can I create a new user template and configure it to not play the system default messages when someone woudl dial that specific mailbox?

Meaning, I don't want the system to say "sorry" and then play the message the user recorded. I just want it to play the pre-recorded message then hang up.

I am assuming that changing the user template could accomplish this?

[Ayodeji Okanlawon]

Adam,

Yes you can. If you have any problems with this, let us  know and we will happy to  help

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Rob Huffman · Accepted solution]

Hi Adam,

If you record the daily message as a Greeting (probably the Alternate Greeting

would be best as it overrides all others) then only it should play and not be prefaced

by "Sorry"

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

[Adam Isakson]

Thank you both. The alternate greeting was key I think. The fact that it overrides all other settings is very useful in this scenario.  This is a classic case of keeping it simple. Thanks again.

[Rob Huffman]

Hi Adam,

Good stuff my friend!

Yes......the proverbial KISS principle...simple just like me

Cheers!

Rob

PS: +5 for my buddy Deji! Nice work as always

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan