CUCM 11.5 licensing

[waqas.chudhry]

Dear Team,

We have Cisco ELA for licenses.I have uploaded licenses after upgrade CCM from 10.5 to 11.5 but licenses not fully consume in ELM. Please advise

Thanks

[Dennis Mink]

this might help:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/116130-config-cucm-elm-00.html

have you upgraded your licenses to 11.x?  If you still run into trouble, send an email to licensing@cisco.com  (or license@cisco.com) cant remember exactly. and quote your support contract, they are normally pretty good in generating you a new PAK file for your upgraded version

[Aman Soi]

Hi,

the attached license snapshot shows License usage for CUCM 10 as well as version 11 while u mentioned upgrade from 9.1 to 11.5 .Is it that u upgraded from 10 to 11 and uploaded fresh licenses for version 11 along with existing version 10.

If that is the case , u need to get in touch with licensing@cisco.com to get licenses for CUCM10.

Can u explain how  exactly u did upgrade?

regds,

aman

[waqas.chudhry]

Actually, I upgraded from 10.5  to 11.5 and uploaded licenses in 11.5.

Is there workaround to fix the issue without opening the case.

[Mohammed al Baqari]

Can you post a snapshot from PLM usage.

[waqas.chudhry]

Please find the attachment.

[Mohammed al Baqari]

You need to contact licensing team to convert v10 to v11 lic. Your ELA
isn't having v11 license. Just send an email to licensing@cisco.com and
they should be able to help or call tac and they will direct you to
licensing.

[waqas.chudhry]

@Mohammed al Baqari  Ela having version 11.X licenses. check my attachment.

[Mohammed al Baqari]

It doesn't. If you look at the counters they are all zeros.

[waqas.chudhry]

@Mohammed al Baqari  

I already added licenses to newly installed 11.5 from the ELA and its fine.

[Mohammed al Baqari]

While they are added to new instance try to go to cisco.com/go/license and
rehost them. Then install the new pak in the old setup and see if it works.

[Aman Soi]

Hi,

are u getting any alert of Demo Licenses when u login into CUCM Administration?

regds,

aman

[James Hawkins]

The first thing I would try is to delete the CUCM instance from PLM and then re-add it and then synchronize.

Also where is your PLM server running? - Is it co-resident with CUCM on the Publisher, co-resident with Unity or stand-alone?

[waqas.chudhry]

I open a case with support. They asked me to download 100 pro licenses and add. So issue fixed

UCM-11X-EA-PRO

[Mohammed al Baqari]

Good news. Thx Waqas for the updates.