CUCM 11.5 - What are the call recording methods ?

[khesalahmad]

I am using CUCM 11.5 ver, with a total of 65 IP phones installed in a network, the client is asking to record 10 PLAR based configured Cisco IP Phone (Model CP-8841) calls. 

Is there any option in CUCM that I can configure for recording without taking any third-party software or hardware?

Can anyone provide me a detailed document or tutorial material on various types of call recording methods in CUCM?

Thank you 

[Roger Kallberg · Accepted solution]

There are AFAIK no native options in CM for call recording. You’ll need to use a 3:rd party system for this.

I would recommend you to reach out to a reputable Cisco partner, with a specialisation in unified communication, for this line of question.

[khesalahmad]

Greetings

Dear Roger Kallberg,

Thank you so much for your reply, I would like to ask you for one more favor,
Can you please give me any recommendation for 3rd party system, which is approved by Cisco as well?

[Roger Kallberg · Accepted solution]

To name a few, NICE, Verba and Calabrio. There are many more, this is just the one that where top of mind.

[Nithin Eluvathingal · Accepted solution]

To add with what @Roger Kallberg  mentioned, imagilcle is a third party application which is available on Cisco GPL and its a simple applications.

2.12.0.0

[khesalahmad]

Dear Nithin, 

Appreciate your help - Thank you so much.

So, I will need only an application, or do I need anything else in order to get recordings (like any kind of hardware)?

[Nithin Eluvathingal · Accepted solution]

You need to have a VM with windows operating system.Imagilce application suite  are installed on Windows server. 

[Roger Kallberg]

Just a pointer, you do not have to mark all the responses that you get as the solution to your question.