Accepted Solutions
If you think about this for a short period of time is that not a given? You want to send the call to the directory number that the operator have, what good would it be to have the transfer rule set to Greeting? You would need to have the correct configuration for the extension on the call handler and the transfer rule should be set to send the call to the Extension, as that is what directory numbers are called in Unity.
Independent upon the integration type you have for CUC the CSS used on either the SIP trunk or SCCP ports need visibility of the directory number(s) you send the calls to.
Not natively, there need to be something that plays the message. However it does not need to be CUC, anything that can play a sound media could be used.
Just exclude the Caller Input part on the setup of the call handler.
What you need is a call handler that has a schedule to control open or closed hours. On the CH you define a Standard greeting to be used during open hours, this could be set to not play any message if that's what you want. For the after greetings action you set that to transfer the call to the operator extension. For the closed hours part you would use the Closed greeting and define that to play the message you want and have an after greeting action to hang up the call.
Simplest way is to setup a CTI RP that have the main number as it’s directory number and set it to forward all calls to VM. As you do not have a need to play any greeting in open hours set the Standard greeting to the option to not play any message.
