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Beginner

delay in Call Handler on incoming calls

Hi,

I am having a delay (a bit silent) between Unity Call Handler and the answering extension.

CUCM - (SIP) - Cisco 2911 - SIP Trunk  <- - - Incoming calls

|

Unity Call Handler

Published number - CTI Route Number

-Greetings and provide Caller Input 2-->transfer to extension 7760

The caller couldn't hear the answering staff saying "Welcome to ..., ... speaking." I could start hear only from the very last bit "..speaking" of the first greeting on a test call. QoS is also there in place to ensure Voice gets the better priority. Would anyone like to share the knowledge to this please?

Thanks,

Lay

1 ACCEPTED SOLUTION

Accepted Solutions
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Hall of Fame Master

delay in Call Handler on incoming calls

In UCON under port group configuration go to Edit Advanced Settings and change Delay After Answer setting to 200 ms to see if that helps.

HTH,

Chris

View solution in original post

4 REPLIES 4
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Hall of Fame Community Legend

delay in Call Handler on incoming calls

Hi Lay,

Can you please provide your CUCM and CUC versions

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Highlighted
Beginner

delay in Call Handler on incoming calls

Hi Rob,

Thanks. CUCM version is 6.0.1.3000-7 and Unity is version 7.1.3ES9.21004-9.

Cheers,

Lay

Highlighted
Hall of Fame Master

delay in Call Handler on incoming calls

In UCON under port group configuration go to Edit Advanced Settings and change Delay After Answer setting to 200 ms to see if that helps.

HTH,

Chris

View solution in original post

Highlighted
Beginner

Re: delay in Call Handler on incoming calls

Thanks Chris. I have tried with 200 ms and it worked as exactly as I wanted. Sorry I have corrected this as I realized I had an another issue from the gateway that I was testing from. Incoming calls from mobile PSTN lines are fine now.

Regards,

Lay

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