I am having a delay (a bit silent) between Unity Call Handler and the answering extension.
CUCM - (SIP) - Cisco 2911 - SIP Trunk <- - - Incoming calls
Unity Call Handler
Published number - CTI Route Number
-Greetings and provide Caller Input 2-->transfer to extension 7760
The caller couldn't hear the answering staff saying "Welcome to ..., ... speaking." I could start hear only from the very last bit "..speaking" of the first greeting on a test call. QoS is also there in place to ensure Voice gets the better priority. Would anyone like to share the knowledge to this please?
Solved! Go to Solution.
Can you please provide your CUCM and CUC versions
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
Thanks Chris. I have tried with 200 ms and it worked as exactly as I wanted. Sorry I have corrected this as I realized I had an another issue from the gateway that I was testing from. Incoming calls from mobile PSTN lines are fine now.