ā09-05-2012 08:59 PM - edited ā03-16-2019 01:03 PM
Hi,
I am having a delay (a bit silent) between Unity Call Handler and the answering extension.
CUCM - (SIP) - Cisco 2911 - SIP Trunk <- - - Incoming calls
|
Unity Call Handler
Published number - CTI Route Number
-Greetings and provide Caller Input 2-->transfer to extension 7760
The caller couldn't hear the answering staff saying "Welcome to ..., ... speaking." I could start hear only from the very last bit "..speaking" of the first greeting on a test call. QoS is also there in place to ensure Voice gets the better priority. Would anyone like to share the knowledge to this please?
Thanks,
Lay
Solved! Go to Solution.
ā09-06-2012 09:36 PM
In UCON under port group configuration go to Edit Advanced Settings and change Delay After Answer setting to 200 ms to see if that helps.
HTH,
Chris
ā09-06-2012 06:09 AM
Hi Lay,
Can you please provide your CUCM and CUC versions
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
ā09-06-2012 07:01 PM
Hi Rob,
Thanks. CUCM version is 6.0.1.3000-7 and Unity is version 7.1.3ES9.21004-9.
Cheers,
Lay
ā09-06-2012 09:36 PM
In UCON under port group configuration go to Edit Advanced Settings and change Delay After Answer setting to 200 ms to see if that helps.
HTH,
Chris
ā09-07-2012 01:15 AM
Thanks Chris. I have tried with 200 ms and it worked as exactly as I wanted. Sorry I have corrected this as I realized I had an another issue from the gateway that I was testing from. Incoming calls from mobile PSTN lines are fine now.
Regards,
Lay
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