Deskphone Directory not working

[Juan Delgado Gutierrez]

Good evening,

We are facing an issue regarding retrieving contacts from the Directory in the deskphones.

A CUCM Pub server is used as the Directory server for other 3 clusters. This server has been configured both in the enterprise parameters and in the UC Services / Service Profile. From Jabber, it works, however, from the deskphones the contacts are not retrieved. 

Any idea regarding what i should check? 

Thanks. 

[Nithin Eluvathingal]

Best option will be use AD or develop your on directory or use a third party. 

[Shalid Kurunnan Chalil]

Hi there, 

you may find the following thread useful: Solved: CUCM corporate directory address book - Cisco Community 

Regards,

[Juan Delgado Gutierrez]

Hello,

Do you know which service must be monitored to get the info related to Directory? I want to check that request are arriving and how are replied. 

Thanks,

Juan