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Does Cisco 7821 Phone support JTAPI ?

Pranjol Saikia
Enthusiast
Enthusiast

Does Cisco 7821 Phone support JTAPI ?

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Yes, they do, but you'll need to wait for official announcement when they are supported with CTI based apps such as UCCX, UCCE as that will most likely require new versions of the apps.

HTH,

Chris

View solution in original post

6 Replies 6

Gergely Szabo
Advocate
Advocate

Hi,

well, you should probably ask your local Cisco contact.

There's a compatibilty matrix here:

http://developer.cisco.com/web/jtapi/wikidocs/-/wiki/Main/Cisco+CTI+Supported+Device+Matrix

but it's quite old and has no information on the 78XX series.

G.

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Yes, they do, but you'll need to wait for official announcement when they are supported with CTI based apps such as UCCX, UCCE as that will most likely require new versions of the apps.

HTH,

Chris

philipppe cuvillier
Enthusiast
Enthusiast

It works with Jabber phone control, tested this morning

Thanks for confirming that Philippe, It was a question on my mind when considering these for customers who will also require Jabber Deskphone Control.

Rob

Pranjol Saikia
Enthusiast
Enthusiast

We got access to a 7821 phone last week and tested out our JTAPI based application(application is used to monitor/whisper agents without using UCCE/X) and it worked successfully.

jgomez
Beginner
Beginner

I'm experiencing some problems to run Cisco Jabber with CP-7821. How do to do it to work fine?

I have problems with login IPCC and CP7821 too.

 

Any help or idea?

 

regards

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