Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Can we change/edit the xmldefault.cnf.xml file(default config file) for cisco ip phones in tftp server or in CUCM?
Hello All, During an investigation Application user RMCM was found to be deleted from CUCM as per CUCM logs but the first issue of agents unable to log into ACD queue was reported 2 weeks later following a publisher reboot, I am trying to understand ...
The Cisco Supervisor application "shakes" the list of agents list when user is logged in to the Agent.It used to do that only when he was on the phone, but now it does it all the time when he is logged in to the Agent.
Hello,What exactly is meant with trust boundary regarding dscp or cos. for example if your have a computer connected to a ip phone connected to access switch which is connected to a core switch how does dscp trust boundary work is in this scenario? ...
I have a unity connection 8.x cluster.My requirement is that when the unity connection transfer the call to user,the caller alway listen " Transffering to XXXX at extension xxxxx "Now i want to disable this message from playing,Is there any way we ca...
Our organization is transitioning Centrex lines regularly to VoIP. To be able to work ahead, it would be nice to configure these phones with their numbers ahead of time without impacting other VoIP users' ability to make calls to that number while i...
We have a 3825ISR with (2) 2-port WICs (V2). Because of internal company/subsidiaries, WIC0 has 2 full PRIs outbound to our carrier's 3945 (dial-peer 9.T), and WIC1 has 1 full PRI outbound to separate carrier 2921 (dial-peer 8.T, with second WIC1 po...
Hi, I have a BE6000 server with CUCM 9.x and Unity Connection all on 1 VM. My problem is that Unity just stopped answering calls and this affects Calls forwarded to Vmail and also calling Vmail directly. Just rings. List of troubleshooting done: ...
We have one location that is complaining that when making or receiving a call, when answered, there is no audio for about 3-5 seconds. This happens on random calls throughout the day and extremely inconsistently. This can happen with calls onsite o...
How can I configure the CUCME (v.10) so that an IP Phone (e.g. Door Phone) can only access to receptionist IP Phone and no other IP phone nor outside line?
I've followed the steps listed on the page of:http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/115785-anyconnect-vpn-00.htmland the user has successfully downloaded the LSC file when the phon...
hi, i know in UCCX supervisors can chat with agents via text chat while the agent is on a call with a customer.my question is there a way for the sup and the agent to have a verbal conversation privately while the agent is on a call with a customer,...
Hello everyone!We're having an interesting problem with our CUE module in a UC560. The UC is running IOS 15.1-4 and CME 8.6.The issue we are having is that when callers reach a users voicemail box and leave a message after the tone, nothing is recor...
Hello. I have an error ticket from a customer who claims, that after every LAN outage, Cisco Unified Communication Manager can't communicate with VGW's (They lose the ability to call outside).They resolve the issue by restarting the CUCM. Untill the ...
I have a business with 2 departments, an office and a school. Each Dept has its own auto attendant, built with CUE Editor, and its own business schedule, and as it now turns out, its own Holiday schedule.CUE gives me the capability to create & refer...
