Em Phones Callmanager

[miket]

         Has anyone seen this tyoe of behavior. When a user logd into a phone using EM, then you search on extension of the EM Profile you cannot find phone the only way is to use route plan report

I dont seem to remember this in version 6 or 7

[Aman Soi]

Hi Miket,

This is the normal behaviour.

You can get the details of Users who have logged in EM through Actively Logged in Device .[DEvice---Phone---Actively Logged in Device from Related Links ]

the other way u have already mentioned is from Route Plan Report.

regds,

aman

[miket]

Amanso ,  I  tried both methods and it doesn't work  From the route plan report I can see it but from logged in device

I cannot

[Aman Soi]

Hi Miket,

Are the agents logged in when you are trying to get  from Actively Logged Device?

U will get only when agents are logged in .

regds,

aman

[miket]

YES they are logged in,, Can call them go to voicemail etc etc

Strange behaviour

[Leo Salcie Tejeda]

Hi Miket,

You can only see User logged through Actively Logged in Device tab.

Another option is go to: Cisco Unified Reporting->Unified CM Extension Mobility (

Extension Mobility Logged in Detail): https:///cucreports

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[Aman Soi]

Hi Miket,

Can u try other way as suggested by Mr. Leosalcie?

What is the CUCM version u are using and agents have logged in through which IP phones model?

regds,

aman

[miket]

I have, when check the actively logged in it misses people  I am at 8.6.2a

the report shows 208 logged in  , profiles logged in 208, em profile 309 phones with em enabled 278

[Aman Soi]

Hi Miket,

What u are saying is that under Unified Reporting , report is correct but Actively Logged in Device  shows nothing ?

Is that correct?

regds,

aman

[miket]

Almost reports show what I said in Post howeve the Actively logged in shows some but not all phones logged in.,

[Leo Salcie Tejeda]

Miket, it should display all pphone logged running extension mobility. Are you sure about that?

If Cisco Unified Reporting is working fine so just use it .

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[miket]

Positive. I verified the mac and the user is logged in and you canot find them . Route plan report is ok  Just Actively logged in doesn't show him