Extension ABCD is displaying as WXYZ

[spurs2k18]

Morning everyone.  I have an extension that when dialed out, it is displayed as another.  I have looked in DN config, and dont seem to find anything.  Also searched for the extension being displayed, but it does not seem to exist in dir.  One thing i did notice was that, when i compared to other extensions, WXYZ does not have a AAR group as others do.  I tried creating one, and also creating route partition, but probably did something wrong in the process.  Also worth mentioning that when outside callers dial in, they just get a busy signal.  Been Googling, but cant seem to get this issue with this one extension resolved. Not exactly a telcom guy so while ive learned a bit about UCM, i'm still green.  Any help or suggestions would be great.  Thanks

Cisco Unified CM Administration

System version: 9.1.2.12901-3

VMware Installation: 2 vCPU Intel(R) Xeon(R) CPU E5-2420 0 @ 1.90GHz, disk 1: 80Gbytes, 4096Mbytes RAM, Partitions aligned

[Jinto Alakkal]

Check if the route pattern that it uses to send the call out and see if there is any "calling party transform mask"there

You can find the route pattern that this phone takes to dial out from the DNA, you have to choose analysis-->Phone on it

The DNA output in your previous post shows like the call is not going out.

[spurs2k18]

Not really sure what Match result, and route block cause are

DNA Analysis Output

• • Calling Party Information
    • Calling Party = 7221
    • Partition = P-INTERNAL
    • Device CSS = CSS-STR121-PSTN-Local
    • Line CSS = CSS-STR121-PSTN-LongDistance
    • AAR Group Name = AG-STR221
    • AAR CSS = CSS-STR121-PSTN-LongDistance
  • Dialed Digits =
  • Match Result = BlockThisPattern
  • Route Block Cause = Unallocated Number
  • Called Party Number =
  • Matched Pattern Information
    • Pattern =
    • Partition =
  • Pattern Type =
  • Time Zone =
  • Outside Dial Tone = NO
• Call Flow
  • TranslationPattern :Pattern=
    • Partition =
    • Positional Match List =
    • Calling Party Number = 7221
    • PreTransform Calling Party Number =
    • PreTransform Called Party Number =
    • Calling Party Transformations
      • External Phone Number Mask = NO
      • Calling Party Mask =
      • Prefix =
      • CallingLineId Presentation =
      • CallingName Presentation =
      • Calling Party Number = 7221
    • ConnectedParty Transformations
      • ConnectedLineId Presentation =
      • ConnectedName Presentation =
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits Instruction =
      • Prefix =
      • Called Number =
• Alternate Matches
  • Note: Information Not Available

[Jinto Alakkal · Accepted solution]

Verify your calling search spaces and partitions, if the combined line/ Device CSS doesn't have access to the partition of the pattern you are dialing the result will be like this, can you check and make sure that there is a route pattern/Translation pattern exists in the CUCM for the pattern you are dialing and your combined line/Device css have access to it

[R0g22]

You need to figure out if you use a gateway or trunk to receive calls into ucm. You can use Analyze > Trunk or Gateway to check inbound calls.
But it could be that the calls do not make it cucm from the voice GW or don't even come to the GW from your ISP. If you can figure out your voice gateway, you can send a "show run" from it. We can see than what logs need to collected.

[spurs2k18]

Sorry for the late reply everyone. Ended up just giving new ext, with MAC for new phone. Thanks for everyone's input on this. Really helpful and educational. Thanks again