01-22-2012 10:22 AM - edited 03-16-2019 09:08 AM
All,
I set up softkey to the "Forward All" Feature on the phones associated with a Communications Manager, however, by clicking on it I get the message "Can not complete the call" (Not between extensions, or any type of call.). If I set up directly in the line (Communications Manager) "Forward All" Feature works.
Does anyone have any tips that can help me?
Thanks,
Luciane de Medeiros
Solved! Go to Solution.
01-23-2012 04:29 AM
Luciane take a look?
If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be used for Call Forwarding.
The CFA CSS Activation Policy Service Parameter have to options:
With Configured CSS (default) - When the Calling Search Space Activation Policy is set to Use System Default, the value of the CFA CSS Activation Policy service parameter gets used to determine the Call Forward All CSS. When the option With Configured CSS is selected, the primary and secondary CFA Calling Search Space get used.
With Activating Device/Line CSS - When the option With Activating Device/Line CSS is selected, the primary and secondary CFA Calling Search Space get updated with primary line Calling Search Space and activating Device Calling Search Space
Take a look how your parameter is configured!
Thanks!
01-22-2012 10:53 AM
This seems like a calling search space issue, do you have CSS applied to the call forward all destination?
Chris
01-22-2012 11:12 AM
Hi, Cris.
I will check!
Thanks,
Lu
01-23-2012 03:58 AM
Hi, Cris.
I have setup CSS only in the line.
For the phone there is no CSS applied. For the Call Forward all the setting is "Use system default" in Calling Search Space Activation Policy and "
Thanks,
Lu
01-23-2012 04:02 AM
This CSS have rights do call internal and external numbers?
01-23-2012 04:06 AM
Hi, Leonardo.
Yes, the CCS setup in the line have rights do call internal and external numbers.
Lu
01-23-2012 04:12 AM
You set the Call Forward All CSS? Because you need this CSS to accomplish call forwards
01-23-2012 04:22 AM
Hi, Leonardo.
Is it not sufficient to use "Use system default" in Calling Search Space Activation Policy and use the softkey of the phone to use Forward All?
Lu
01-23-2012 04:29 AM
Luciane take a look?
If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be used for Call Forwarding.
The CFA CSS Activation Policy Service Parameter have to options:
With Configured CSS (default) - When the Calling Search Space Activation Policy is set to Use System Default, the value of the CFA CSS Activation Policy service parameter gets used to determine the Call Forward All CSS. When the option With Configured CSS is selected, the primary and secondary CFA Calling Search Space get used.
With Activating Device/Line CSS - When the option With Activating Device/Line CSS is selected, the primary and secondary CFA Calling Search Space get updated with primary line Calling Search Space and activating Device Calling Search Space
Take a look how your parameter is configured!
Thanks!
01-23-2012 04:48 AM
Just to add something that I saw on an 8.5(1) cluster last week.
I configured a DN with "use Activating / Line CSS" for call forward all. I then configured the forward all destination as a number that could be called by the DN.
Attempts to then call the DN resulted in "your call can not be completed as dialled".
Workaround was the manually set the CSS for call forward all to the same CSS as was configured on the line.
Definitely a bug, but not one I can afford upgrading a 4 node cluster to get fixed.
HTH. Barry
01-23-2012 09:33 AM
All,
All information was very important. I managed to solve the problems with the information from Leonardo.
I configured the CFA CSS Activation Policy service cluster-wide parameter to With Activating Device / Line CSS. It's working!
Thank you for all!
Luciane
01-23-2012 05:23 AM
Hi Luciane,
I just wanted to add a reference to the great tips from Chris, Leonardo & Barry (+5 each!)
Have a read of the excellent blog from Hailey @ Chesapeake Netcraftsmen. It's a
superb explanation of how this works in CUCM and is one of many great blogs
from Hailey, Bill and the other awesome peeps at CNC
Cheers!
Rob
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