How to FAC timeout to 10sec on CallManager

[Madhusudhan Rao M]

Hi,

How to FAC timeout to 10sec on CallManager 7

[Madhusudhan Rao M]

also what impact will it have on the cluster of 6 servers

[Rob Huffman · Accepted solution]

Hi Rao,

1. A user dials a number that goes to a FAC-enabled route pattern.

2.Cisco CallManager tells the phone to play a special tone.

3.The user enters the authorization code. The system then either waits for the FAC Timer (T302/ or interdigit timer) to expire (default 15 seconds) or for the user to press the "#" key.

      Note: Since the FAC timer affects T302 timer, bear in mind that if you adjust this timer to permit more time for FAC input, it extends the time for normal calls as well.

4. If the code is correct, the call is extended to the exiting gateway and Cisco CallManager generates a Call Detail Record (CDR) flagged with the FAC number.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00807d11d4.shtml

Cheers!
Rob

[Ritesh Desai]

Hello folks,

Need guidance.

Call goes to FAC enabled route pattern and enters correct FAC code. CIPC takes 15seconds and sometimes on production floor using CIPC 8.4.3 it stucks at Enter Authorization Code stage and plays busy tone when timer gets over. It does not move to Call proceed stage. Same is for all the users. Any guessing?

I have reduced T302 timer under Service Paramaters. (Not H225 T302 timer)

Agents dial US geography.

Please suggest.

regards,

Ritesh Desai.