cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
1429
Views
0
Helpful
7
Replies

How to get the screenshot of cisco phone(7942)

Hi ,

Please help me to take screenshot of the Cisco phone screen.

The enterprise parameter has URL authentication mentioned in IP .It doesn't have a host name.

7 REPLIES 7
Chris Deren
Hall of Fame Master

Hi Chris ,

This doesn't work .

OK, what do you get?

Did you check the "troubleshooting" section of the doc?  

Hi Chris ,

It comes with page cannot be displayed

Hi there

 

Most probbaly this could be due to this,

 

  1. Navigate to System->Enterprise Parameters and verify that the "URL Authentication" is pointing to an accessible CUCM server.  If the URL uses a hostname or FQDN, ensure that is resolveable by the phone.   Change the URL to using an IP address as needed.

 

Check your Authentication URL, is it an IP Address or FQDN. Check the DNS resolution for the phone.

 Is it a secure URL (i.e. HTTPS) and also check this phone have an ITL issue preventing it from trusting the TVS service.

 

 

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Hi ,

Its an IP address mentioned in the url authentication.

ferikci
Beginner

Hello, I made a tutorial about taking screenshots from Cisco IP Phones, you can check below:

 

HTH.

Create
Recognize Your Peers
Content for Community-Ad