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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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How to get the screenshot of cisco phone(7942)

Hi ,

Please help me to take screenshot of the Cisco phone screen.

The enterprise parameter has URL authentication mentioned in IP .It doesn't have a host name.

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Hall of Fame Master

Re: How to get the screenshot of cisco phone(7942)

Re: How to get the screenshot of cisco phone(7942)

Hi Chris ,

This doesn't work .

Hall of Fame Master

Re: How to get the screenshot of cisco phone(7942)

OK, what do you get?

Did you check the "troubleshooting" section of the doc?  

Re: How to get the screenshot of cisco phone(7942)

Hi Chris ,

It comes with page cannot be displayed

VIP Collaborator

Re: How to get the screenshot of cisco phone(7942)

Hi there

 

Most probbaly this could be due to this,

 

  1. Navigate to System->Enterprise Parameters and verify that the "URL Authentication" is pointing to an accessible CUCM server.  If the URL uses a hostname or FQDN, ensure that is resolveable by the phone.   Change the URL to using an IP address as needed.

 

Check your Authentication URL, is it an IP Address or FQDN. Check the DNS resolution for the phone.

 Is it a secure URL (i.e. HTTPS) and also check this phone have an ITL issue preventing it from trusting the TVS service.

 

 

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Re: How to get the screenshot of cisco phone(7942)

Hi ,

Its an IP address mentioned in the url authentication.

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Beginner

Re: How to get the screenshot of cisco phone(7942)

Hello, I made a tutorial about taking screenshots from Cisco IP Phones, you can check below:

 

HTH.

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