05-17-2018 02:38 PM - edited 03-17-2019 12:50 PM
Hello all, I have a tricky situation.
There is a Hunt Pilot configured at 1000, it goes to a Hunt Group with 1 extension (reception). If there is no answer/busy, the settings are to forward to 1003, which is also a Hunt Pilot with a second Hunt Group of multiple members.
Everything works perfectly when using internal DIDs. If users call and 1000 is busy, it's forwarded to 1003. If 1000 has no answer, again users forwarded to 1003. The Calling search space is the same for both numbers. We are not using Queueing or any other settings.
However, it does not work for external callers. The first caller gets through the line 1000, and all subsequent callers are instantly sent to voicemail box of 1000, instead of being sent to 1003.
Any ideas would be appreciated.
05-17-2018 03:40 PM
Hi there
When supplementary features are not working it always leads to resource issues. Do you have MRGL assigned on the phone. Whats you Gateway (SIP/H323/MGCP) ?
Hope this helps!
Cheers
Rath!
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05-18-2018 10:54 AM
The device is a Cisco 2911, and it's registered as a standard H.323 gateway to our Call Manager, which is at version 11.5
05-17-2018 06:24 PM
Are you saying all this works internally? i.e. an internal caller calling 1000 does that get transferred to 1003 at all? if so, I would be inclined to look at CSS between the voice gateway and the 1003 huntpilot
05-18-2018 10:55 AM
You're correct, it works internally
I will check out the CSS
05-22-2018 06:40 AM
I checked the CSS and everything seems to be in order
Is there anything i can do to log this /trace a call in Call Manager and see where the redirect fails?
05-18-2018 02:29 AM
If you have a SIP trunk enable MTP and see if this helps
JH
05-18-2018 10:55 AM
The device is a Cisco 2911, and it's registered as a standard H.323 gateway to our Call Manager, which is at version 11.5
the line coming in is a physical PRI
05-22-2018 01:09 PM
Hi there
Could you try Device > Gateway > H323 > Check Media Termination Point Required
Hope this helps !!!
Cheers
Rath!
***Please rate helpful posts***
05-22-2018 03:01 PM - edited 05-22-2018 03:01 PM
tried enabling the check box, no difference
External calls still instantly go to voicemail instead of hunt group, if the line is busy
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