I have a customer that after the 12.5 upgrade, noticed the phone display during a call, will now display:
For: XXXX - Jane Smith
They would like to have it continue to display the extension that called. I have been unable to find in enterprise phone configuration where I can change this, or even if I can.
I am guessing probably not, but figured I would throw it out here.
So the call isn't forwarded.
Let's say it's an internal call...
Joe Smith at extension 1212 calls Jane Smith at 4141 let's say. A direct phone call.
The phone rings at Jane's phone, she sees it is Joe Smith calling, but doesn't display his extension.
She takes phone off hook and answers the call.
The display shows Joe Smith, but not his extension..
Customer wants to see the extension...
If you don’t want to display the defined name of the calling end don’t configure anything in the display and alert fields, keeping all 4 of them empty should display the directory number when you make a call. Line text label that is referenced in another answer is irrelevant to this. It just sets what to show on the display of the phone for the directory number, it’s not at play for calls as such.