Issue with Adding DP-9841 and DP-9851 Phones in Cisco CUCM 15

[sanjinz85]

I'm encountering an issue with adding new phones to Cisco CUCM 15. When I attempt to add the phones by navigating to Device -> Phones and selecting "Add Phones," the devices I want to add, specifically the DP-9841 and DP-9851 models, are not listed. Could you help me identify what might be causing this issue or what I might have overlooked?

[Leo Laohoo]

Device Pack

[Roger Kallberg]

To add new models of phones you’ll need to install a device pack.

[Vaijanath Sonvane · Accepted solution]

You need below device pack file:

cmterm-devicepack15.0.1.12004-1.cop.sha512

Please read below release note before you install this device pack:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/device_packs/1501-devpack-for-may-2024.html

[sanjinz85]

Hi everyone,

I want to express my gratitude. After I uploaded the device pack, everything is working perfectly. I've registered all the phones (DP-9840, DP-9850) to CUCM. Thank you!