I have faced this issue as well where certain 7821 phones are registering fine through the EXP-E and other are not, reporting that they cannot trust the EXP-E certificate. Unfortunately you have to stage all the phones first on premises to avoid this issue since the Cisco documentation is reporting the following:
"Certificate provisioning to remote endpoints is not supported over MRA. For example, the Certificate Authority Proxy Function (CAPF). If you can do the first-time configuration on premises (inside the firewall) including CAPF enrolment, then these endpoints can use encrypted TFTP configuration files over MRA. But you can't do the CAPF enrolment over MRA, so you must bring the endpoints back on-premises for subsequent certificate operations."
So likely phones with old firmware will not able trust the certificate and to log in through the EXP-E. That was my case.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
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SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...