License Issue from MCS 6.1.3 to UCS 9.0

[anis_cisco]

Hello all,

We are upgarding CUCM from 6.1.3 MCS to 9.1 UCS. Our plan is to jump from 6.1.3 to 6.1.5 to 9.1.

We took backup of 6.1.3 MCS via Disaster Backup Recovery & restore it at UCS after new installation of 6.1.3.

We contacted cisco licensing team to issue us temporaray license for 6.1.3 for UCS so that we can proceed to upgrade process. Cisco issued us license but we are not able to install it successfully. Its giving attached mac-address mismatch error.

We contacted back to license team again & they confirmed there is no issue in license file, its some thing with the system.

Can any one advise what could be wrong with system. I am sending the output from system, screen shot of error & license file.

Please advise.

admin:show status

Host Name    : MOSD-PUB

Date         : Sun Oct 20, 2013 10:45:15

Time Zone    : Asia/Bahrain

Locale       : en_US.UTF-8

Product Ver  : 6.1.3.3000-1

Platform Ver : 2.0.0.1-1

Uptime:

10:45:16  up 6 days, 22:41,  2 users,  load average: 0.05, 0.02, 0.00

CPU Idle:                          %  System:  00.00%    User:   00.00%

  IOWAIT:  00.00%     IRQ:  00.00%    Soft:  00.00%   Intr/sec: 107.00

Memory Total:        6154152K

        Free:        1160032K

        Used:        4994120K

      Cached:        3307852K

      Shared:              0K

     Buffers:         109412K

                        Total             Free            Used

Disk/active         20303712K        8864384K       11233056K (56%)

Disk/inactive       20303744K       19239544K          32828K (1%)

Disk/logging        70643356K       50605548K       16449292K (25%)

admin:

*********************************************************************************************

admin:show network eth0 detail

Ethernet 0

DHCP         : disabled            Status     : up

IP Address   : 10.30.35.2         IP Mask    : 255.255.255.000

Link Detected: yes                Mode       : Auto disabled, full, 100 Mbits/s

Duplicate IP : no

Queue Length : 1000               MTU        : 1500

MAC Address  : 00:0c:29:6b:f8:ec

RX stats:

  bytes   :      9299290   packets :       102331   errors :            0

  dropped :            0   overrun  :            0   mcast  :            0

TX stats:

  bytes   :     36462086   packets :       386068   errors :            0

  dropped :            0   carrier :            0   colsns :            0

DNS

Not configured.

Gateway      : 10.30.35.254 on Ethernet 0

admin:

*************************************************************************************************

admin:show hardware

HW  Platform       : VMware Virtual Machine (Unsupported Platform)

Processors        : 2

Type              : Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz

CPU Speed         : 2400

Memory            : 6144 MBytes

Object ID         :

OS Version        : UCOS 3.0.0.0-73

Serial Number     : VMware-56 4d aa 54 3b ee 93 c2-c4 91 ac eb be 6b f8 ec

RAID Version      :

Firmware version not known

BIOS Information  :

Vendor: Phoenix Technologies LTD

Version: 6.00

Release Date: 09/21/2011

RAID Details      :

RAID not  configured

admin:

***************************************************************************************************

[Aman Soi · Accepted solution]

Hi Anis,

you need to provide Licensing Team with LicenseMAC instead of physical address of MCS server.

you can run command show status on UCS pllatform.

regds,

aman

[anis_cisco]

Hello Amanso,

Above output of show commands are from UCS server not from MCS that i shared with license team.

[Aman Soi]

Hi Anis,

Just refer this snapshot for LicenseMAC

regds,

aman

[anis_cisco]

Thank for the great info arman,

But i cant see LicenseMAC in my UCS Server.

Attached is screen shot from my UCS CCM 6.1.3.

[Aman Soi · Accepted solution]

Hi Anis,

Even though Virtualisation is supported from Call Manager version 8.0(3), could be the reason you do not get License MAC.

the LIC file which u have got has been generated on Oct. 13,2013 and seems to be valid till Dec. 12,2013[no expiry]   ,physical MAC address is same.

Have u enabled any feature on CUCM after u did installation on UCS which requires a license?

regds,

aman

[anis_cisco]

Hello Aman,

No, we didnt enable any feature into CUCM after installing into UCS.

We finished the fresh installation of 6.1.3 on UCS, restore the database ( from physical MCS server running 6.1.3) & we got error.

Even in feature services page i can see Call Manager Service is not running. I am attaching the error which appears on home screen.

please have a look on attachments.

Our plan is to upgrade from 6.1.3 UCS to 6.1.5 UCS & then direct to version 9.0.

At this stage & situation ( with missing license) can i proceed to upgrade on 6.1.5 version & when i will reach to version 9.0 i will share the licenseMAC to get proper licenses ?

Appreciated your support.

Regards,

Anis

[Aman Soi]

Hi Anis,

You resend all license files installed on MCS server to licensing team so that they can re-issue the lic file.

I think SW Feature lic file is missing that is the reason u are getting this message.

regds,

aman

[anis_cisco]

I raised to license team, based on my outputs they issued me license file which is not working.

On return discussing with license team they said we have provided you license with the mac address u shared if its not working then something wrong with your system & u need to talk to our support team we cant help you more on it.

[Aman Soi]

Hi Anis,

Please open a case with TAC so that they can help you.

regds,

aman

[Aman Soi]

Hi Anis,

If system is not in production, u can also wait if team mates can help .

regds,

aman

[anis_cisco]

Dear Aman,

How team mates can help us in it dear.

MCS is in production & UCS NOT. We can play around to work on UCS but not on MCS.

And the funny part is this that my customer has only one publisher running in environment at the moment. There subscriber's hardware got faulty & its not under support .

So the whole environment which contains 11 branches, more then 500 nodes with Presence is running only on one server  & in this situation i have to migrate on UCS 9.0

[brmeade · Accepted solution]

If you install the v1.3 refresh upgrade COP file, it should get rid of the license error and allow you to proceed with the upgrade to 9.1.2.

[Hythim Ali El Hadad · Accepted solution]

Hi anis,

I think you could upgrade to 9.0 without a need for license

or in a downtime, you can go with bridge upgrade if your server support

check this link for bridge upgrade

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/9_0_1/CUCM_BK_U8D523AB_00_upgrade-guide-cucm-90_chapter_010.html#CUCM_TK_B6A038E8_00

Regards

Haitham

[Jaime Valencia]

What you're doing is not supported, not even sure how come licensing even issued you a license, did you tren them this was on US? That's not a jump upgrade, and even for that procedure, you do not get licenses until you're on 9.1(2)


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