Hi,
I see from the show ephone output that the current active MoH file is NZOct2010.ulaw.wav whereas the file specified under call-manager-fallback is moh moh.ulaw.wav. Please change the filename to match exactly the one which you are streaming from the router flash.
moh NZOct2010.ulaw.wav ----->use this instead
Have you enabled multicast routing in your router? You should have the following two commands
ip multicast-routing------>global config mode
ip pim sparse-dense-mode------->under all the exit interfaces through which the MoH has to be streamed.
Also in multicast moh 239.1.1.1 port 16544 add the route command also.
multicast moh 239.1.1.1 port 16544 route 192.168.56.1
What is the MoH server configuration at the CUCM? Is it increment by IP address or port number? Which multicast MoH source id are you trying to play from the CUCM since the IP and port at the router and the CUCM should match for the MoH to work properly.
For PSTN users to listen to MoH you will have to stream it out the loopback interface.
Take a look at the following doc which may help you
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/4x/42moh.html#wp1043892
Troubleshoot
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Do a debug ephone moh and check if router is streaming MOH:
R2#deb ephone moh
Jun 28 23:07:43.299: MoH route If Loopback0 46 10.10.110.2 via 10.10.110.2
Jun 28 23:07:43.299: MoH route If Vlan240 ETHERNET 10.10.201.1 via ARP
R2#
Jun 28 23:07:48.747: MoH route If Loopback0 46 10.10.110.2 via 10.10.110.2
Jun 28 23:07:48.747: MoH route If Vlan240 ETHERNET 10.10.201.1 via ARP
R2#
Jun 28 23:07:50.551: ifs_read flash:music-on-hold.au end of file at 490557 read 5964 = 496521
Jun 28 23:07:50.555: moh tail fill from 24 at 0x4A73816C length 2036
Also you can check the multicast Interface 239.1.1.1 status by using following command:
R2#sh ip mroute
IP Multicast Routing Table
Flags: D – Dense, S – Sparse, B – Bidir Group, s – SSM Group, C – Connected,
L – Local, P – Pruned, R – RP-bit set, F – Register flag,
T – SPT-bit set, J – Join SPT, M – MSDP created entry,
X – Proxy Join Timer Running, A – Candidate for MSDP Advertisement,
U – URD, I – Received Source Specific Host Report,
Z – Multicast Tunnel, z – MDT-data group sender,
Y – Joined MDT-data group, y – Sending to MDT-data group,
V – RD & Vector, v – Vector
Outgoing interface flags: H – Hardware switched, A – Assert winner
Timers: Uptime/Expires
Interface state: Interface, Next-Hop or VCD, State/Mode
(*, 239.1.1.1), 00:01:01/00:01:59, RP 0.0.0.0, flags: DCL
Incoming interface: Null, RPF nbr 0.0.0.0
Outgoing interface list:
Vlan240, Forward/Sparse-Dense, 00:01:01/00:00:00
Hope that helps
regards
Nitesh
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