Mwi not working in uc 8.5 version over sip integration with cucm

[owaisqadri]

Hi all,

After sucessfully intergration of uc with cucm using sip. After making a test call from phone a to phone b . Phone a send the voice msg to phone b, but phone b has no mwi indicator & no msg notification icon also , but when I press msg button on phone b I can hear that there is new msg available. If any one has encourted this problem plz help

[Chris Deren]

Does the CSS assigned to the SIP trunk list Parition of the phones?

Do you have any ports on UCON used by this integration configured for MWI?

Chris

[Youssef Aoufi]

I have the exact same problem,

I double checked the CSS under Sip Trunk and all ports are configured for MWI

Thanks in advance

[Chris Deren]

Are all the CUCM servers referenced under the port group in Unity Connection?

How many CUCM servers do you have in the environment?

Have you tried resynchying MWI?  How about restarting notifier service?

Chris

[Youssef Aoufi]

Hi Chris,

Thank you for your answer.

I have a 3 server CUCM Cluster and all of them are referenced under port group.

I already resynched the MWI , restarted the notifier service on the UCON Publisher ( I cannot restart it on the subscriber. I guess it's normal) . I also restarted the entire UCON cluster but no success.

[Ayodeji Okanlawon]

Can you check that on your sip trunk security profile used for unity connection integration, you have

System>Security  > SIP Trunk Security Profile

The ff: checked

1. Accept out-of-dialog refer

2. Accept unsolicited notification

3. Accep replaces header

You can look in here for detailed explanation fo how to setup the SIP trunk integration..

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sip/guide/cucintcucmsippdf.pdf

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[rriquier]

Thank you aoklawon, adding parameters to the security profile work for me.

Regards,

Romain

[Ayodeji Okanlawon]

Glad to know it helped you..Please dont forget to rate posts!

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