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Need to know reason. why the call is discounting after 4 rings error

shahnawaz.a
Level 1
Level 1

‎12-16-2014 01:12 AM - edited ‎03-17-2019 01:20 AM

Hi. 

 

calling number is 043162467 called to 2041111 > translation pattern converting to > 1511000

 

please let me know if can one could help for solving the issue.

 

 

12/15/2014 16:22:47.140 CCM|Forwarding - processFwdLoopPrevention - mFwdToTable[1511000:317e636b-089f-433a-b0de-9d8015be8c31], mFwdLoopPreventionTable[1511000:317e636b-089f-433a-b0de-9d8015be8c31] fwdCount= 1, fwdCfurCount= 0, callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - stopCFNATimer - callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - redirectCall - callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - getMaskedDn - maskedDn=[1511500] dn=[1511000] mask=[1511500]|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::All><MASK::ffff>

12/15/2014 16:22:47.140 CCM|Forwarding::getDaInfo - 1511500:P_WH_ARC_CLIENTS:P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - saveDaInfo, callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding::shouldAttemptCallReroute(context=0xd, DestPatternUsage=0x2).|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding::isCallReroutePossible - FALSE from mCallRerouteIsEnabled|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - sendRedirectCall - Using Orig Party callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.140 CCM|Forwarding - encodeDivertingLegInformation2APDU - callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.140 CCM|CCQSIGASN -

StructuredInput:value QsigAsn ::= nfe :

  {

    sourceEntity endPINX,

    destinationEntity endPINX

  }|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|CCQSIGASN -

RawByteOutput:AA068001 00820100 |<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|CCQSIGASN -

StructuredInput:value QsigAsn ::= iapdu : discardAnyUnrecognisedInvokePdu|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|CCQSIGASN -

RawByteOutput:8B0100|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|Forwarding - encodeForwardAPDU - callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.141 CCM|Forwarding - convertSsReasonForRedirectionToQsigDiversionReason, SsRedirectReason= 2, QsigRedirectReason= 3, callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.141 CCM|Forwarding - convertSsReasonForRedirectionToQsigDiversionReason, SsRedirectReason= 2, QsigRedirectReason= 3, callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.141 CCM|FWDQSIGASN -

StructuredInput:value DivertingLegInformation2Rose ::= invoke :

  {

    invokeID 1,

    operationValue localValue : 21,

    argument

    {

      diversionCounter 1,

      diversionReason cfnr,

      originalDiversionReason cfnr,

      divertingNr presentationAllowedAddress : unknownPartyNumber : "1511000"

    }

  }|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|FWDQSIGASN -

RawByteOutput:A11E0201 01020115 30160201 010A0103 800103A1 0BA00980 07313531 31303030|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><LVL::State Transition><MASK::0040>

12/15/2014 16:22:47.141 CCM|Forwarding - sendRedirectCall - Redirected Party= 0x6FD88E4, to Dn= 1511500 cfCss= f4c48d70-1719-791a-706f-4d27a1b5fe8c, CssContext= 13.|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.141 CCM|Forwarding - processCFNA - Redirect to CFNA Dn= 1511500:P_WH_ARC_CLIENTS:P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS, callKey= 0x469D|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.141 CCM|release intercept entry, ssType = 100663301, ssKey = 18077, handler = 117278964|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.141 CCM|Cdcc - (0107576) - resetMediaSecurity|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.141 CCM|Cdcc - (0107576) - notifyUnknownSecurityStatus|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.141 CCM|Cdcc - (0107576) - notifyUnknownSecurityStatus|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.142 CCM|Digit Analysis: wait_DaReq: daReq.partitionSearchSpace(f4c48d70-1719-791a-706f-4d27a1b5fe8c), filteredPartitionSearchSpaceString(P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS), partitionSearchSpaceString(P_WH_ARC_CLIENTS:P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS)|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Detailed><MASK::0800>

12/15/2014 16:22:47.142 CCM|Digit Analysis: wait_DaReq: Matching Legacy Numeric, digits=1511500|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::Arbitrary><MASK::0800>

12/15/2014 16:22:47.142 CCM|Digit Analysis: getDaRes - voiceMailCallingSearchSpace=[]|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::State Transition><MASK::0800>

12/15/2014 16:22:47.142 CCM|Digit analysis: match(pi="1", fqcn="", cn="043162467",plv="5", pss="P_WH_ARC_CLIENTS:P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS", TodFilteredPss="P_NWH_ARC_CLIENTS:PT-CORPORATE:PT-TENANTS:PT-APPS", dd="1511500",dac="0")|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::State Transition><MASK::0800>

12/15/2014 16:22:47.142 CCM|Digit analysis: analysis results|<CLID::CUCMPUBBC2DC2-Cluster><NID::10.103.1.12><CT::6,200,15,1.630699><IP::10.103.1.32><DEV::VS_LANG_IVR_P1><LVL::State Transition><MASK::0800>

12/15/2014 16:22:47.142 CCM||PretransformCallingPartyNumber=043162467

|CallingPartyNumber=043162467

|DialingPartition=PT-APPS

|DialingPattern=1511500

|FullyQualifiedCalledPartyNumber=1511500

|DialingPatternRegularExpression=(1511500)

|DialingWhere=

|PatternType=Enterprise

|PotentialMatches=NoPotentialMatchesExist

|DialingSdlProcessId=(0,0,0)

|PretransformDigitString=1511500

|PretransformTagsList=SUBSCRIBER

|PretransformPositionalMatchList=1511500

|CollectedDigits=1511500

|UnconsumedDigits=

|TagsList=SUBSCRIBER

|PositionalMatchList=1511500

|VoiceMailbox=

|VoiceMailCallingSearchSpace=

|VoiceMailPilotNumber=

|RouteBlockFlag=RouteThisPattern

|RouteBlockCause=0

|AlertingName=

|UnicodeDisplayName=

|DisplayNameLocale=1

|InterceptPartition=

|InterceptPattern=

|InterceptWhere=

|InterceptSdlProcessId=(0,0,0)

|InterceptSsType=0

|InterceptSsKey=0

|InterceptSsNotifyType=0

|OverlapSendingFlagEnabled=0

|WithTags=

|WithValues=

|CallingPartyNumberPi=NotSelected

|ConnectedPartyNumberPi=NotSelected

|CallingPartyNamePi=NotSelected

|ConnectedPartyNamePi=NotSelected

|CallManagerDeviceType=NoDeviceType

|PatternPrecedenceLevel=Routine

|CallableEndPointName=[daff3235-c24b-335e-6a2f-95de66be19f0]

|PatternNodeId=[daff3235-c24b-335e-6a2f-95de66be19f0]

|AARNeighborhood=[]

|AARDestinationMask=[]

|AARKeepCallHistory=true

|AARVoiceMailEnabled=false

|NetworkLocation=OnNet

|Calling Party Number Type=Cisco Unified CallManager

|Calling Party Numbering Plan=Cisco Unified CallManager

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7 Replies 7

Aaron Harrison
VIP Alumni
VIP Alumni

‎12-16-2014 03:33 AM

Hi

Does it disconnect after ringing four times on a phone? if so, it's probably trying to follow a 'forward on no answer' setting that routes to something that either:

- is not in the configured CSS

- generates another error, e.g. codec mismatch

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

shahnawaz.a
Level 1
Level 1
In response to Aaron Harrison

‎12-16-2014 06:43 AM

Yes its a CTI point for a 3rd party called Arc solution

but in the arc server logs there is no calls hitting 

we want find out the reason code for the same

i have also attached CTI traces along with this mail.

Regards..... 

 

0 Helpful

Aaron Harrison
VIP Alumni
VIP Alumni
In response to shahnawaz.a

‎12-16-2014 07:07 AM

Is it one specific CTI RP not working?

I.e. do you have other calls routing through ARC successfully?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

shahnawaz.a
Level 1
Level 1
In response to Aaron Harrison

‎12-17-2014 01:06 AM

You can say that with the primary server CTI RP thing are not working 

but with the backup server thing are working fine both are having different RP

 

 

but in the Primary server has well from Wireshark i can see calls hitting to the server

but on the ARC application we can't see call hitting.

Regards.... Shahnawaz

 

0 Helpful

Aaron Harrison
VIP Alumni
VIP Alumni
In response to shahnawaz.a

‎12-17-2014 02:41 AM

Hi

I would verify your logging settings in Arc on the primary server. For the calls to hit the server (as seen in wireshark) the CTI ports/RPs must be registered. They should appear in the logs...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

shahnawaz.a
Level 1
Level 1
In response to Aaron Harrison

‎12-17-2014 03:11 AM

yes you are right but its not showing in the arc logs.

we have find out the way out on this ?.

 

let me know if something comes can be done.

 

Regards

 

 

 

0 Helpful

Aaron Harrison
VIP Alumni
VIP Alumni
In response to shahnawaz.a

‎12-17-2014 03:20 AM

I would check your logging settings, if I recall correctly on the ARC server you should go into the CT Server application. The trace/log settings are in the drop down menus - verify all the same options are checked as on the secondary server.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful
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