Dear Team,
When I make external calls the number appears with extension number/DN
e.i.:
Calling the number +258 842912221 from the DN: 6100. It is supposed to use: +258 840957700 for external calls(outbound) but it shows +258 8409577006100
Whats your external phone number mask, have you checked use external phone mask on RP. is there any translation you applied on voice gateway ?
Can you share the VG configuration, I assume there is some translation on gateway. With above configuration, you should send calling information 840957700. But your debug says 6100.
- To send configured external phone number mask you need to check the translation. I see calling party CSS applied on gateway. check the translation you configured. You can run DNA to see the call flow.
- Asper the debug you are sending 6100 as calling party to ISP but the called party see +258 8409577006100 so its ISP who translate it.
With the above debug, are you getting caller-ID +258 8409577006100?
If yes you need to talk to Telco. Looks like they are translating it.
Take note of what you send to the Telco. If what you send is as per their requirements and something else is shown to the called party it is like others have answered the Telco that modify the calling number. If so they aught not be that hard to deal with. It is a matter of presenting facts and making your case clearly.
Based on your other post about issues with outbound calls I think that you should be sending 0957700 as the called number to your Telco, not 840957700. Use the information given by other peers in the community and make the needed changes. One observation made is that you have both “Use Calling Party’s External Phone Number Mask” and “Calling Party Transform Mask” set on the RP. You should only need to have one of them set.
Also please note that if you have transforms in any other place that comes later in the call flow in CM, for example on the gateway configuration object in CM, those will override the configuration on the RP. In essence if you have any transforms in a later stage what you have set at an easier stages is ignored.
Can you remove the Calling party CSS from Gateway. After removing the CSS make sure you rest the gateway.
Take a debug after the change and see what calling information is sent to ISP.
