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Beginner

phones do not take new firmware from CUCM

I have a very strange situation with my CUCM 7.1.5
I install the most recent firmware for them on CUCM
new firmware versions are located in right positions in Device - Device Settings - Device Defaults
but reset and reboot of the phones do not force them to get a new firmware.
the same situation is with the ringtones. No ringtones are available from CUCM.

But. If I do a hard reset everything become fine. Phone get a new firmware. And ringtones from CUCM become
available.


Phones are 7911, 6921, 7942.
And the picture with 9951 is more interesting. They start to boot till the word AUTO-REG and go to reboot...
Hard reset fixes the problem. (Of course, Auto-registration is disabled on a publisher and subscriber).

I don't want to hard reset every phone in the office.

And I want to understand what's wrong.

Please help to understand.

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: phones do not take new firmware from CUCM

Well, as I understand phones connected to the test CUCM somewhy. and after that I have to hardreset phones.

So thanks, my fault :)

5 REPLIES 5
Participant

Re: phones do not take new firmware from CUCM

Hi @Sergey Balyura

On the phone configuration page do you configure the "phone load name"?

Best regards
******* If This Helps, Please Rate *******
Ben
Beginner

Re: phones do not take new firmware from CUCM

As I understand by default phone have to take the default firmware during the reset of reboot.

but yes I inserted names of new firmare in "phone load name". and without success.

VIP Collaborator

Re: phones do not take new firmware from CUCM

Hi there

 

Could you share the default load on these phones and the version which you tries to upgrade. Did you upload the files to all the TFTP nodes and then a restart of the service ?

 

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

Beginner

Re: phones do not take new firmware from CUCM

the example.

 

a phone 6921 is loaded with SCCP69xx.9-4-1-3SR1 with SCCP

the device default for 6921 SCCP is SCCP69xx.9-4-1-3SR3

 

this is Software from OS Administration:

 

ciscocm.dst-updater.2011h-1.el5.7.1.5.cop Active
ciscocm.version3-keys.cop Active
cm-locale-ru_RU-7.1.5.1200-1.cop Active
cmterm-69xx-sccp.9-4-1-3.cop Active
cmterm-69xx-SCCP.9-4-1-3SR3.k3.cop Active
cmterm-7911_7906-sccp.9-2-3.cop Active
cmterm-7911_7906-sccp.9-3-1SR4-1.cop Active
cmterm-7911_7906-sccp.9-4-2SR1-1.cop Active
cmterm-7911_7906-sccp.9-4-2SR3-1.k3.cop Active
cmterm-7921-sccp.1-4-1SR1.cop Active
cmterm-7921-sccp.1-4-2.cop Active
cmterm-7921-sccp.1-4-5-3.cop Active
cmterm-7921-sccp.1-4-6-3.cop Active
cmterm-7925-sccp.1-4-5SR1-3.cop Active
cmterm-7925-sccp.1-4-8SR1-5.k3.cop Active
cmterm-7942_7962-sccp.9-2-1.cop Active
cmterm-7942_7962-sccp.9-3-1SR2-1.cop Active
cmterm-7942_7962-sccp.9-3-1SR4-1.cop Active
cmterm-7942_7962-sccp.9-4-2SR3-1.k3.cop Active
cmterm-9951.9-2-1.cop Active
cmterm-9951.9-2-3-27.cop Active
cmterm-9951.9-4-1-9.cop Active
cmterm-9951.9-4-2SR1-2.cop Active
cmterm-9951.9-4-2SR4-1.k3.cop Active
cmterm-android_9.0.1v24.cop Active
cmterm-devicepack7.1.5.34091-1.cop Active
cmterm-devicepack7.1.5.36121-2.cop Active
localeinstaller Active

 

And TFTP service is activated only on publisher. All my info is about publisher.

Beginner

Re: phones do not take new firmware from CUCM

Well, as I understand phones connected to the test CUCM somewhy. and after that I have to hardreset phones.

So thanks, my fault :)

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