06-21-2018 04:21 AM - edited 03-17-2019 01:03 PM
I have a very strange situation with my CUCM 7.1.5
I install the most recent firmware for them on CUCM
new firmware versions are located in right positions in Device - Device Settings - Device Defaults
but reset and reboot of the phones do not force them to get a new firmware.
the same situation is with the ringtones. No ringtones are available from CUCM.
But. If I do a hard reset everything become fine. Phone get a new firmware. And ringtones from CUCM become
available.
Phones are 7911, 6921, 7942.
And the picture with 9951 is more interesting. They start to boot till the word AUTO-REG and go to reboot...
Hard reset fixes the problem. (Of course, Auto-registration is disabled on a publisher and subscriber).
I don't want to hard reset every phone in the office.
And I want to understand what's wrong.
Please help to understand.
Solved! Go to Solution.
07-05-2018 02:11 AM
Well, as I understand phones connected to the test CUCM somewhy. and after that I have to hardreset phones.
So thanks, my fault :)
06-21-2018 04:40 AM
On the phone configuration page do you configure the "phone load name"?
06-21-2018 04:42 AM
As I understand by default phone have to take the default firmware during the reset of reboot.
but yes I inserted names of new firmare in "phone load name". and without success.
06-21-2018 05:18 AM
Hi there
Could you share the default load on these phones and the version which you tries to upgrade. Did you upload the files to all the TFTP nodes and then a restart of the service ?
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
06-21-2018 05:46 AM
the example.
a phone 6921 is loaded with SCCP69xx.9-4-1-3SR1 with SCCP
the device default for 6921 SCCP is SCCP69xx.9-4-1-3SR3
this is Software from OS Administration:
ciscocm.dst-updater.2011h-1.el5.7.1.5.cop | Active |
ciscocm.version3-keys.cop | Active |
cm-locale-ru_RU-7.1.5.1200-1.cop | Active |
cmterm-69xx-sccp.9-4-1-3.cop | Active |
cmterm-69xx-SCCP.9-4-1-3SR3.k3.cop | Active |
cmterm-7911_7906-sccp.9-2-3.cop | Active |
cmterm-7911_7906-sccp.9-3-1SR4-1.cop | Active |
cmterm-7911_7906-sccp.9-4-2SR1-1.cop | Active |
cmterm-7911_7906-sccp.9-4-2SR3-1.k3.cop | Active |
cmterm-7921-sccp.1-4-1SR1.cop | Active |
cmterm-7921-sccp.1-4-2.cop | Active |
cmterm-7921-sccp.1-4-5-3.cop | Active |
cmterm-7921-sccp.1-4-6-3.cop | Active |
cmterm-7925-sccp.1-4-5SR1-3.cop | Active |
cmterm-7925-sccp.1-4-8SR1-5.k3.cop | Active |
cmterm-7942_7962-sccp.9-2-1.cop | Active |
cmterm-7942_7962-sccp.9-3-1SR2-1.cop | Active |
cmterm-7942_7962-sccp.9-3-1SR4-1.cop | Active |
cmterm-7942_7962-sccp.9-4-2SR3-1.k3.cop | Active |
cmterm-9951.9-2-1.cop | Active |
cmterm-9951.9-2-3-27.cop | Active |
cmterm-9951.9-4-1-9.cop | Active |
cmterm-9951.9-4-2SR1-2.cop | Active |
cmterm-9951.9-4-2SR4-1.k3.cop | Active |
cmterm-android_9.0.1v24.cop | Active |
cmterm-devicepack7.1.5.34091-1.cop | Active |
cmterm-devicepack7.1.5.36121-2.cop | Active |
localeinstaller | Active |
And TFTP service is activated only on publisher. All my info is about publisher.
07-05-2018 02:11 AM
Well, as I understand phones connected to the test CUCM somewhy. and after that I have to hardreset phones.
So thanks, my fault :)
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide