12-11-2013 11:07 AM - edited 03-16-2019 08:49 PM
Dear All,
we have deployed BE6K and auto attendant is configured on CUC. but we have the below problem
always on the morning and mostly at night after 9 Pm we can't make inbound and outbound calls and is it from our side or Telco ?
does the time zone be the reason for this issue ?
Best regards
Kennedy
12-11-2013 12:11 PM
Hi kennedy,
Are you working with Time Schedule in CUCM? If the answer is no, maybe could be a TELCO issue. Have you try to run a debug during this time?
Regards
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
12-11-2013 12:16 PM
i am not using time scheduler
could it be the CUC problem because AA is configured on it ?
12-11-2013 12:32 PM
Hi
Outbound calls are not cuc related.
What I can suggest you is to troubleshoot on the Voice Gateway starting from a debug isdn q931 and see if gateway is receiving calls from the provider.
If not, verify with them.
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App
12-11-2013 12:51 PM
i saw that the calls were ariving at the gateway
12-11-2013 08:53 PM
Hi,
What type of connectivity do you have with PSTN? Is it E1 / T1 or SIP / H.323?
I would also suggest you to check the E1/T1 utilization during that period if you are using so.
Regards,
Nishant Savalia
12-11-2013 01:18 PM
Ok.
So when you can, please post a debug voice ccapi inout and a debug isdn q931
Thanks
Regards
Carlo
Sent from Cisco Technical Support iPhone App
12-12-2013 10:42 AM
Dear Carlo,
below is my debug file
Dec 11 07:17:54.780: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0129
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838B
Exclusive, Channel 11
Calling Party Number i = 0x4183, '912195132'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0xC1, '0116170909'
Plan:ISDN, Type:Subscriber(local)
Dec 11 07:17:54.792: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8129
Channel ID i = 0xA9838B
Exclusive, Channel 11
Dec 11 07:17:54.792: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x8129
Progress Ind i = 0x8088 - In-band info or appropriate now available
Dec 11 07:17:54.840: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x8129
Dec 11 07:17:55.792: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x8129
Dec 11 07:17:58.856: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x8129
Cause i = 0x80A9 - Temporary failure
Dec 11 07:17:59.856: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x8129
Cause i = 0x80A9 - Temporary failure
Dec 11 07:18:00.200: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0129
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838B
Exclusive, Channel 11
Calling Party Number i = 0x4183, '912195132'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0xC1, '0116170909'
Plan:ISDN, Type:Subscriber(local)
Dec 11 07:18:02.776: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x0129
Cause i = 0x82E6 - Recovery on timer expiry
Dec 11 07:18:02.776: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x8129
Cause i = 0x82E6 - Recovery on timer expiry
Dec 11 07:18:03.776: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x8129
Cause i = 0x82E6 - Recovery on timer expiry
Dec 11 07:18:06.788: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x8129
Cause i = 0x80E6 - Recovery on timer expiry
Dec 11 07:18:07.788: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x8129
Cause i = 0x80E6 - Recovery on timer expiry
Dec 11 07:18:09.296: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x0129
Cause i = 0x809F - Normal, unspecified
moencovg#
Dec 11 07:18:13.296: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x0129
Cause i = 0x809F - Normal, unspecified
Dec 11 07:18:13.296: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8129
Cause i = 0x80D1 - Invalid call reference value
Dec 11 07:18:14.296: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8129
Dec 11 07:28:05.868: %MARS_NETCLK-3-HOLDOVER_TRANS: Holdover timer exceeded for Controller E1 0/0/0
Dec 11 07:28:05.868: %MARS_NETCLK-3-CLK_TRANS: Network clock source transitioned from priority 1 to priority 10
Dec 11 07:29:45.188: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0001
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x4181, '6170909'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0x80, '0912195132'
Plan:Unknown, Type:Unknown
moencovg#
moencovg#
Dec 11 07:29:48.200: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0001
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x4181, '6170909'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0x80, '0912195132'
Plan:Unknown, Type:Unknown
Dec 11 07:29:49.200: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0001
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x4181, '6170909'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0x80, '0912195132'
Plan:Unknown, Type:Unknown
Dec 11 07:29:50.036: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x013C
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98393
Exclusive, Channel 19
Calling Party Number i = 0x4183, '911601748'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0xC1, '0116170909'
Plan:ISDN, Type:Subscriber(local)
Dec 11 07:29:50.048: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x813C
Channel ID i = 0xA98393
Exclusive, Channel 19
…………………………………………………………………………………………………………………………………………………….
Plan:Unknown, Type:Unknown
Dec 11 07:32:26.840: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0004
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98382
Exclusive, Channel 2
Calling Party Number i = 0x4181, '6170909'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0x80, '0912195132'
Plan:Unknown, Type:Unknown
12-11-2013 08:49 PM
I had a similar problem a few months ago. Turns out a router in our enterprise was sharing the loopback address of the gateway that our PRI was configured on. This caused the local end to be able to hear the remote end fine, but the remote end could not hear local end at all.
12-11-2013 10:25 PM
what was the solution for that ?
12-12-2013 02:55 PM
Hi Kennedy.
What kind of protocol are you using between CUCM an Voice Gateway.
Can you also attatch the VG configuration?
Thanks.
Carlo
Please rate all helpful posts
"The more you help the more you learn"
12-13-2013 10:16 AM
Dear Carlo,
I'm using MGCP and is the VG config
!
! Last configuration change at 16:53:52 GMT Fri Dec 13 2013
! NVRAM config last updated at 16:57:34 GMT Fri Dec 13 2013
! NVRAM config last updated at 16:57:34 GMT Fri Dec 13 2013
version 15.2
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname moencovg
!
boot-start-marker
boot-end-marker
!
!
card type e1 0 0
logging buffered 1000000
enable secret 4 c5LFTnp3A5C3Ds2sCA3PU0Csl6Q1V1MpHyKNktEi5tI
!
no aaa new-model
clock timezone GMT 3 0
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
!
ip cef
!
!
!
!
!
!
ip domain name moenco.corp
ip name-server 172.20.0.23
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-net5
!
!
!
voice-card 0
dspfarm
dsp services dspfarm
!
!
!
voice service pots
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
!
!
!
!
voice pcm capture buffer 200000
voice pcm capture destination flash:audio.pcm.dat
!
!
license udi pid CISCO2921/K9 sn FCZ172560ED
hw-module pvdm 0/0
!
!
!
!
redundancy
!
!
controller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31 service mgcp
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
ip address 172.20.0.49 255.255.255.0
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
duplex auto
speed auto
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no isdn outgoing ie progress-indicator
no cdp enable
!
ip default-gateway 172.20.115.1
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
ip route 172.20.0.0 255.255.0.0 172.20.0.11
!
logging history debugging
!
!
!
control-plane
!
!
voice-port 0/0/0:15
!
!
!
!
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server 172.20.0.41
ccm-manager config
!
mgcp
mgcp call-agent 172.20.0.41 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
mgcp package-capability fm-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
!
mgcp profile default
!
!
dial-peer voice 998 pots
incoming called-number .T
direct-inward-dial
!
dial-peer voice 999 voip
destination-pattern 0116170909
session target ipv4:172.20.0.41
codec g711alaw
no vad
!
dial-peer voice 997 voip
shutdown
session protocol sipv2
incoming called-number .T
codec g711ulaw
no vad
!
!
!
!
gatekeeper
shutdown
!
!
!
line con 0
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
password XXXXX
login
transport input all
!
scheduler allocate 20000 1000
ntp master 3
!
end
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide