cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
967
Views
10
Helpful
7
Replies
vedran.srsen
Beginner

Ring duration from CDR

Is it possible to get the ring duration (i.e. the time the phone was ringing before the call was answered) from the CUCM 5.1 CDR fields?

Thanks

7 REPLIES 7
Jaime Valencia
Hall of Fame Cisco Employee

unfortunately no field holds that info within CRD

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Hi

A few years have gone past... Now we are on CUCM 11.x. Is there still no "ring duration" field within CDR?

Thanks for your feedback!

It appears its still not there, check the available parameters in cucm 11.0 here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_0_1/cdrdef/CUCM_BK_C5ED8A7C_00_cisco-unified-cdr-analysis-and-reporting1101/car_device_reports_results.html#CUCM_TP_C3DE5F42_00

Manish

Reza Mousavi
Beginner

You can calculate like:

 

Ring duration = dateTimeConnect - dateTimeOrigination

 

 

1) DateTimeConnect - DateTimeOrigination may not always give ring duration.

Could you explain why? For example when that call not answered at all?

In the case a call went to UCCX and will be sent to a DN (not an agent), the difference between OrigTime and ConnectTime will show the time until the phone is picked up. Here is such a classic example sending a call from UCCX to a hunt pilot (5000). Ring time is calculated as mentioned above:


CldPty (final, last redir);ring;talk: (HP involved)
1. 8600 (8439,8600);2;8                                                           
2. 5000 (5001,5000);13;12 (HP:5000)                                                

 

The original call went to 8600 (ringing 2 secs before UCCX picked up), CTI port is 8439. Some call treatment for 8 seconds, then calling DN 5000 (Hunt Pilot). The call went to 5001 which is a member of the Line Group. Ring time shows 13 seconds, which is the accumulated time of UCCX ringing 2 secs, 8 secs treatment and 3 seconds before 5001 picked up.

 

Hope that helps

     Patrick                                         

Create
Recognize Your Peers
Content for Community-Ad