Ring duration from CDR

[vedran.srsen]

Is it possible to get the ring duration (i.e. the time the phone was ringing before the call was answered) from the CUCM 5.1 CDR fields?

Thanks

[Jaime Valencia]

unfortunately no field holds that info within CRD

HTH

java

if this helps, please rate

[t.rageth]

Hi

A few years have gone past... Now we are on CUCM 11.x. Is there still no "ring duration" field within CDR?

Thanks for your feedback!

[Manish Gogna]

It appears its still not there, check the available parameters in cucm 11.0 here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_0_1/cdrdef/CUCM_BK_C5ED8A7C_00_cisco-unified-cdr-analysis-and-reporting1101/car_device_reports_results.html#CUCM_TP_C3DE5F42_00

Manish

[Reza Mousavi]

You can calculate like:

Ring duration = dateTimeConnect - dateTimeOrigination

[HARIS_HUSSAIN]

1) DateTimeConnect - DateTimeOrigination may not always give ring duration.

[Reza Mousavi]

Could you explain why? For example when that call not answered at all?

[PATRICK GESCHWINDNER]

In the case a call went to UCCX and will be sent to a DN (not an agent), the difference between OrigTime and ConnectTime will show the time until the phone is picked up. Here is such a classic example sending a call from UCCX to a hunt pilot (5000). Ring time is calculated as mentioned above:

CldPty (final, last redir);ring;talk: (HP involved)
1. 8600 (8439,8600);2;8                                                           
2. 5000 (5001,5000);13;12 (HP:5000)                                                

The original call went to 8600 (ringing 2 secs before UCCX picked up), CTI port is 8439. Some call treatment for 8 seconds, then calling DN 5000 (Hunt Pilot). The call went to 5001 which is a member of the Line Group. Ring time shows 13 seconds, which is the accumulated time of UCCX ringing 2 secs, 8 secs treatment and 3 seconds before 5001 picked up.

Hope that helps

     Patrick