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Route straight to System Directory Handler

aguy
Level 1
Level 1

Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler.  eg: user calls dn -> directory handler answers -> the user can search the directory for other users.

I dont want voicemail or a call handler.  Is this possible?  How exactly is it done if possible.  Ive tried different setups and nothings worked the way i want.

Im using Call Manager 8.6 and Unity Messaging 8.6.

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Use call routing rules to do that.

HTH

java

if this helps, please rate

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3 Replies 3