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Route straight to System Directory Handler

aguy
Level 1
Level 1

Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler.  eg: user calls dn -> directory handler answers -> the user can search the directory for other users.

I dont want voicemail or a call handler.  Is this possible?  How exactly is it done if possible.  Ive tried different setups and nothings worked the way i want.

Im using Call Manager 8.6 and Unity Messaging 8.6.

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Use call routing rules to do that.

HTH

java

if this helps, please rate

View solution in original post

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Use call routing rules to do that.

HTH

java

if this helps, please rate

Still having issues with calls going straight to the DN's voicemail.

 

eg:

New User DN = 1234 w/ mailbox

Created a Direct Routing rule with the following attributes:

-Dialed number = 1234

-Active rule

-Send call to AD

-ln order of Precedence new rule is listed before other Direct Routing Rules

 

When I call 1234 it still goes to the generated voicemail box.  What am I missing?  Is it somehow not matching 1234 when calling in?

 

 

Figured it out.  It works as a Forwarded Routing Rule instead of a Direct Routing Rule.  Doesnt make sense but whatever.