RTMT on Windows 2016 fails to start

[GeorgeV.]

Hello all.

CUCM ver.12.5 SU3. RTMT installed on Windows server 2016 fails to start.

After type IP address of CUCM  doesn't get the next window of user and password.

No error received.

Looks like RTMT got stuck.

Any suggestion please ? 

[Sadav Ansari]

Hi George 

Run RTMT as an administrator then check.

For more detail check below compatibility matrix.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_5_1/rtmt/cucm_b_cisco-unified-rtmt-administration-1251/cucm_b_cisco-unified-rtmt-administration-1251_chapter_01.html

Pls rate if its “Helpful”. If this answered your question please click “Accept as Solution”. 

[GeorgeV.]

Hi Sadav

Run as admin-no difference.

Any more ideas ? 

[Sadav Ansari]

Did  you downloaded RTMT from same publisher ?

Is there any error during rtmt launching ? Please share if any.

Pls rate if its “Helpful”. If this answered your question please click “Accept as Solution”.

[GeorgeV.]

Yes, from the same publisher.

No errors, just got stuck 

[Nithin Eluvathingal]

RTMT supported list of os, Windows server 2016 is not listed so its not supported. I am not sure if the option to run with compatible version is available on server platform, if yes try to run it with any of the version mentioned below and see if it resolves.

[GeorgeV. · Accepted solution]

Friends, 

It was SSO issue : once i disabled " use SSO for RTMT" under enterprise parameters RTMT runs correctly ( on the same windows 2016 server of course )

Thank you for your help.

George