Setting a message when team is unavailable

[ejdrijin1]

Hi,

We have a team that requested that they would like to set a message when the whole team is unavailable (for example when at a team meeting).

Can this be done? How is the best way to do it?

Thanks.

[Wilson Samuel]

Hi,

We will definitely need more information on this one.

CCM and CCX integration? Or Just a Call Pickup Group / Native Call Queuing ?

Regards

Wilson Samuel

PS: Plz rate all helpful posts

[ejdrijin1]

Hi,

thanks for your reply

I have cucm. Yes, the members of this team are part of the same pickup group.

thanks.

[Wilson Samuel]

Setup a Voicemailbox with a personalized Standard Greeting with No Message option and let the Greeting be replayed again and again.

That should be the solution.

HTH

Plz rate all helpful posts

[Chris Deren]

Can or cannot be done depending on your applications involved as pointed correctly by Wilson.

[Dennis Mink]

You need Cisco Unity Connection to do this.

[Ratheesh Kumar · Accepted solution]

Hi

The best way to do it is Cisco Unity Connection. 

Way 1

> Forward calls to the VM after unanswered

> Create a call Handler in CUC

> Edit Greetings and Play/Record own recording

> After Greetings "Hang Up" ( Configuration in Call handler)

Way 2 (If you have single inbox configured)

> Create a user/mail box in CUC 

> Create a dummy number in CUCM and assign VM to that number

> Forward calls to the dummy VM after unanswered

> Messages can reach your inbox ( if Single inbox is configured)

Regards

Ratheesh