we are using the 8961 phones in our company. Some phones have shared lines. On these phones I can change my "identity" by pressing the line buttons. After pressing it the active line gets a blue handset symbol.
When I do this on a 7965 phone I get instantly a dial tone and I can dial a number.
Can I change the behaviour to the one like on the 8961 phones?
I'm trying to understand your request. I'm I correct in that the 8961 when a secondary line is selected it doesn't immediately go off hook, unlike the 7965 which goes immediately off hook?
I don't believe this is possible. The 8961 phones you have to toggle between lines then once the line is selected you can then choose to go off hook etc.
Thanks, Carl Ratcliffe