Take someones call

[opnineopnine]

Hi all,

I have the following request from my customer.

Secretary   ---- User 1

                  -----User 2

                  -----User 3

The idea is when in User 1 the phone rings the Secretary can take the call. And the same for the other 2 users. 

Thanks. 

[Venkatesh Perumal]

Hi,

If the phones are registered in CUCM, then you can achieve this by configuring call pick group.

refer the below link for configuration assistance:

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/13917-call-group-pickup.html

Regards,

Venkatesh

[opnineopnine]

Hello,

But this will make the call ring in all the phones in the pickup group. And I dont want that, 

Thanks.

[Shadi Shami]

Hello,

With call pickup group, no phone will ring and visual/ Audio alert appear on phones one any call is received.

Thank you,

Shadi

[Chris Deren]

Why not build the lines as shared lines on the secretary's phone?