12-04-2014 05:27 AM - edited 03-17-2019 01:12 AM
Hi all,
I would greatly appreciate any help on this issue I'm having setting up AA on CME.
my setup is as follows;
PSTN caller>>>>>>>>SIP Gateway>>>>>>>>>CME (AA Script answers call and caller is placed in a queue N>B there are two different AA's for two different teams)
I have setup the AA as follows;
service aa_VIP flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param handoff-string aa_VIP
param max-time-call-retry 60
paramspace english location flash:
param service-name queue
param aa-pilot 2798282
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 1
param call-retry-timer 15
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
paramspace english language en
paramspace english index 0
paramspace english location flash
param aa-hunt1 1998
param queue-manager-debugs 1
param aa-hunt2 1999
param number-of-hunt-grps 2
!
service aa_CS flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param service-name queue
param aa-pilot 2798283
param welcome-prompt _bacd_welcome.au
paramspace english location flash:
param number-of-hunt-grps 1
param call-retry-timer 15
param handoff-string aa_CS
param max-time-call-retry 60
dial-peer voice 7836 voip
description **Autoattendant AA**
service aa_vip
destination-pattern 2798282
session protocol sipv2
session target sip-server
incoming called-number 2798282
dtmf-relay rtp-nte
codec g711alaw
no vad
!
dial-peer voice 7837 voip
description **Autoattendant AA**
service aa_cs
destination-pattern 2798283
session protocol sipv2
session target sip-server
incoming called-number 2798283
dtmf-relay rtp-nte
codec g711alaw
no vad
ephone-hunt 1 longest-idle
pilot 1988
list 63, 67, 38
timeout 10, 10, 10
!
!
ephone-hunt 2 longest-idle
pilot 1999
list 71, 72, 74, 75, 76
timeout 10, 10, 10, 10, 10
However this is not working.
When I run a debug voip application script, I get nothing. Also a debug voip application media state does not provide any output.
To be honest I am yet to see an example of TCL configuration using a SIP dial-peer in all the examples I have seen.
Also I would like to know if it is possible to have two separate queues for two AA's.
Many thanks in advance.
Regards,
Y.
Solved! Go to Solution.
12-05-2014 10:37 AM
Hi.
That's we usually ask you to post your real config :)
Can you please post the output of a show flash?
Thanks
Regards
Carlo
12-05-2014 10:39 AM
Thanks Carlo,
Please find below;
sh flash
-#- --length-- -----date/time------ path
1 68770320 Dec 7 2011 20:08:28 +01:00 c3900e-universalk9-mz.SPA.151-4.M2.bin
2 2903 Oct 29 2011 22:10:14 +02:00 cpconfig-39xx.cfg
3 0 Dec 5 2011 22:04:34 +01:00 Phones
4 0 Dec 5 2011 22:04:40 +01:00 Phones/7935
5 1988294 Dec 5 2011 22:06:48 +01:00 Phones/7935/P00503010800.bin
6 0 Dec 5 2011 22:05:04 +01:00 Phones/7941_7961
7 2911906 Dec 5 2011 22:07:28 +01:00 Phones/7941_7961/apps41.9-1-1TH1-16.sbn
8 517968 Dec 5 2011 22:07:30 +01:00 Phones/7941_7961/cnu41.9-1-1TH1-16.sbn
9 2189038 Dec 5 2011 22:07:36 +01:00 Phones/7941_7961/cvm41sccp.9-1-1TH1-16.sbn
10 541453 Dec 5 2011 22:07:38 +01:00 Phones/7941_7961/dsp41.9-1-1TH1-16.sbn
11 1629575 Dec 5 2011 22:07:42 +01:00 Phones/7941_7961/jar41sccp.9-1-1TH1-16.sbn
12 660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/SCCP41.9-1-1SR1S.loads
13 660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/term41.default.loads
14 660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/term61.default.loads
15 0 Dec 5 2011 22:05:24 +01:00 Phones/7942_7962
16 4401879 Dec 5 2011 22:08:20 +01:00 Phones/7942_7962/apps42.9-1-1TH1-16.sbn
17 542855 Dec 5 2011 22:08:22 +01:00 Phones/7942_7962/cnu42.9-1-1TH1-16.sbn
18 2188195 Dec 5 2011 22:08:28 +01:00 Phones/7942_7962/cvm42sccp.9-1-1TH1-16.sbn
19 344239 Dec 5 2011 22:08:30 +01:00 Phones/7942_7962/dsp42.9-1-1TH1-16.sbn
20 1759627 Dec 5 2011 22:08:34 +01:00 Phones/7942_7962/jar42sccp.9-1-1TH1-16.sbn
21 680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/SCCP42.9-1-1SR1S.loads
22 680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/term42.default.loads
23 680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/term62.default.loads
24 0 Dec 5 2011 22:05:42 +01:00 Phones/7931
25 2911906 Dec 5 2011 22:09:14 +01:00 Phones/7931/apps31.9-1-1TH1-16.sbn
26 521480 Dec 5 2011 22:09:16 +01:00 Phones/7931/cnu31.9-1-1TH1-16.sbn
27 2189492 Dec 5 2011 22:09:22 +01:00 Phones/7931/cvm31sccp.9-1-1TH1-16.sbn
28 344239 Dec 5 2011 22:09:22 +01:00 Phones/7931/dsp31.9-1-1TH1-16.sbn
29 1617259 Dec 5 2011 22:09:26 +01:00 Phones/7931/jar31sccp.9-1-1TH1-16.sbn
30 661 Dec 5 2011 22:09:28 +01:00 Phones/7931/SCCP31.9-1-1SR1S.loads
31 661 Dec 5 2011 22:09:28 +01:00 Phones/7931/term31.default.loads
32 0 Dec 5 2011 22:06:08 +01:00 Phones/Ringtones
33 8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Analog1.raw
34 8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Analog2.raw
35 5280 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/AreYouThere.raw
36 5040 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/AreYouThereF.raw
37 8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Bass.raw
38 12240 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/CallBack.raw
39 16040 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Chime.raw
40 8160 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Classic1.raw
41 16080 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Classic2.raw
42 10800 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/ClockShop.raw
43 2823 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/DistinctiveRingList.xml
44 9600 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/Drums1.raw
45 13440 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/Drums2.raw
46 15840 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/FilmScore.raw
47 16080 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/HarpSynth.raw
48 8160 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/Jamaica.raw
49 16080 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/KotoEffect.raw
50 12720 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/MusicBox.raw
51 8160 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Piano1.raw
52 15360 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Piano2.raw
53 9360 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Pop.raw
54 7200 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Pulse1.raw
55 4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring1.raw
56 4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring2.raw
57 4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring3.raw
58 4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring4.raw
59 4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring5.raw
60 4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring6.raw
61 4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring7.raw
62 495 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/RingList.xml
63 10800 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Sax1.raw
64 14160 Dec 5 2011 22:10:10 +01:00 Phones/Ringtones/Sax2.raw
65 16080 Dec 5 2011 22:10:10 +01:00 Phones/Ringtones/Vibe.raw
66 0 Dec 5 2011 22:11:40 +01:00 Phones/MLPP
67 0 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp
68 1755 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp/cucme-mlpp-readme.txt
69 0 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp/G729
70 8532 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/ATQA.wav
71 9052 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/BNEA.wav
72 7612 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/BPA.wav
73 10872 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/ICA.wav
74 8062 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/PALA.wav
75 9312 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G729/UPA.wav
76 9282 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G729/VCA.wav
77 0 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G711AU
78 68980 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G711AU/ATQA.au
79 73090 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/BNEA.au
80 61550 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/BPA.au
81 87706 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/ICA.au
82 65165 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/PALA.au
83 75199 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/UPA.au
84 74976 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/VCA.au
85 0 Dec 5 2011 22:12:42 +01:00 Phones/7945_7965
86 4401879 Dec 5 2011 22:13:08 +01:00 Phones/7945_7965/apps45.9-1-1TH1-16.sbn
87 542973 Dec 5 2011 22:13:10 +01:00 Phones/7945_7965/cnu45.9-1-1TH1-16.sbn
88 2190823 Dec 5 2011 22:13:16 +01:00 Phones/7945_7965/cvm45sccp.9-1-1TH1-16.sbn
89 344239 Dec 5 2011 22:13:18 +01:00 Phones/7945_7965/dsp45.9-1-1TH1-16.sbn
90 1886311 Dec 5 2011 22:13:22 +01:00 Phones/7945_7965/jar45sccp.9-1-1TH1-16.sbn
91 660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/SCCP45.9-1-1SR1S.loads
92 660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/term45.default.loads
93 660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/term65.default.loads
94 1038 Oct 29 2011 22:10:40 +02:00 home.shtml
95 122880 Oct 29 2011 22:10:48 +02:00 home.tar
96 3000320 Dec 5 2011 22:37:08 +01:00 cpexpress.tar
97 0 Dec 5 2011 22:56:58 +01:00 cpexpress
98 29703 Dec 5 2011 22:56:58 +01:00 cpexpress/es_splash.jpg
99 1239 Dec 5 2011 22:56:58 +01:00 cpexpress/loading.gif
100 13690 Dec 5 2011 22:56:58 +01:00 cpexpress/runAPP.shtml
101 829 Dec 5 2011 22:56:58 +01:00 cpexpress/localized_msgs6.js
102 703 Dec 5 2011 22:57:00 +01:00 cpexpress/localized_msgs3.js
103 430 Dec 5 2011 22:57:00 +01:00 cpexpress/localized_msgs1.js
104 86 Dec 5 2011 22:57:00 +01:00 cpexpress/blank.html
105 1690 Dec 5 2011 22:57:00 +01:00 cpexpress/appsupport.js
106 6958 Dec 5 2011 22:57:00 +01:00 cpexpress/common.js
107 43 Dec 5 2011 22:57:02 +01:00 cpexpress/blank.gif
108 2534 Dec 5 2011 22:57:02 +01:00 cpexpress/launcher.html
109 7883 Dec 5 2011 22:57:02 +01:00 cpexpress/home_ui.html
110 43 Dec 5 2011 22:57:02 +01:00 cpexpress/spacer.gif
111 763 Dec 5 2011 22:57:02 +01:00 cpexpress/Cisco_logo.gif
112 1794 Dec 5 2011 22:57:04 +01:00 cpexpress/launchTask.html
113 1932 Dec 5 2011 22:57:04 +01:00 cpexpress/moreinfo.html
114 8539 Dec 5 2011 22:57:04 +01:00 cpexpress/myhome_ui.html
115 2033 Dec 5 2011 22:57:04 +01:00 cpexpress/localized_msgs_popup.js
116 712 Dec 5 2011 22:57:04 +01:00 cpexpress/cisco-logo-clear.gif
117 990 Dec 5 2011 22:57:06 +01:00 cpexpress/error.html
118 1680 Dec 5 2011 22:57:06 +01:00 cpexpress/version.txt
119 2785461 Dec 5 2011 22:57:12 +01:00 cpexpress/cpexpress.sgz
120 0 Dec 5 2011 22:57:12 +01:00 cpexpress/com
121 0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco
122 0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm
123 0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util
124 0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util/sgz
125 703 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util/sgz/Loader.class
126 41780 Dec 5 2011 22:57:14 +01:00 cpexpress/ieloader.cab
127 62843 Dec 5 2011 22:57:14 +01:00 cpexpress/jploader.jar
128 0 Jan 16 2012 19:22:54 +01:00 ARCHIVED-CONFIG
129 19989 May 4 2014 16:22:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--4-14-22-29.428-435
130 19989 May 6 2014 16:24:04 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--6-14-24-05.782-436
131 17499 Jun 27 2014 14:03:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-03-28.263-0
132 19989 Apr 10 2014 15:55:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-10-13-55-03.719-423
133 19989 Apr 12 2014 15:58:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-12-13-58-02.445-424
134 19989 Apr 14 2014 16:00:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-14-14-00-43.549-425
135 19989 Apr 16 2014 16:02:08 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-16-14-02-09.511-426
136 19989 Apr 18 2014 16:03:30 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-18-14-03-29.873-427
137 19989 Apr 20 2014 16:05:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-20-14-05-42.789-428
138 19989 Apr 22 2014 16:09:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-22-14-09-02.761-429
139 19989 Apr 24 2014 16:11:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-24-14-11-22.611-430
140 19989 Apr 26 2014 16:14:04 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-26-14-14-04.029-431
141 19989 Apr 28 2014 16:15:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-28-14-15-29.797-432
142 19989 Apr 30 2014 16:17:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-30-14-17-41.443-433
143 19989 May 2 2014 16:20:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--2-14-20-41.984-434
144 17499 Jun 27 2014 14:50:52 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-50-52.307-0
145 17457 Jun 27 2014 14:58:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-58-06.233-0
146 16339 Jun 27 2014 15:01:34 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-13-01-35.351-1
147 16342 Jun 27 2014 15:10:10 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-13-10-10.305-2
148 16344 Jun 27 2014 16:46:56 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-14-46-57.113-3
149 10242 Jul 7 2014 16:10:58 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-10-58.964-30
150 10242 Jul 7 2014 16:12:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-12-17.140-31
151 11258 Aug 6 2014 17:56:24 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--6-15-56-24.443-0
152 10281 Jul 1 2014 17:58:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--1-15-58-35.898-18
153 10124 Jul 2 2014 13:47:44 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-11-47-45.369-19
154 10124 Jul 2 2014 13:49:34 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-11-49-34.045-20
155 10140 Jul 2 2014 17:39:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-15-39-41.334-21
156 10140 Jul 3 2014 10:33:38 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-08-33-38.032-22
157 11434 Jul 3 2014 10:41:54 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-08-41-54.512-23
158 10115 Jul 3 2014 17:12:20 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-15-12-20.004-24
159 11409 Jul 5 2014 10:42:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--5-08-42-06.910-25
160 11409 Jul 7 2014 10:43:52 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-08-43-51.998-26
161 10115 Jul 7 2014 12:52:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-10-52-27.867-27
162 10235 Jul 7 2014 16:02:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-02-19.408-28
163 10252 Jul 7 2014 16:08:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-08-22.928-29
164 10139 Aug 7 2014 17:47:00 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--7-15-46-59.876-1
165 10194 Aug 7 2014 17:57:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--7-15-57-35.614-2
166 10115 Aug 8 2014 11:48:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-09-48-28.553-3
167 10219 Aug 8 2014 12:30:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-10-30-41.357-4
168 10307 Aug 8 2014 14:04:26 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-12-04-26.615-5
169 10571 Aug 8 2014 14:43:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-12-43-17.148-6
170 10566 Aug 8 2014 15:59:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-13-59-28.798-7
171 10556 Aug 8 2014 16:03:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-03-05.672-8
172 10623 Aug 8 2014 16:58:46 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-58-47.388-9
173 10560 Aug 8 2014 16:59:38 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-59-38.352-10
174 10580 Aug 8 2014 17:00:24 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-15-00-23.656-11
175 11874 Aug 8 2014 17:58:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-15-58-17.882-12
176 11590 Aug 9 2014 14:35:32 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--9-12-35-31.979-0
177 10467 Aug 11 2014 12:27:10 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-10-27-11.230-1
178 10566 Aug 11 2014 13:06:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-11-06-15.678-2
179 10523 Aug 11 2014 14:01:46 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-01-47.232-3
180 11817 Aug 11 2014 14:38:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-38-06.606-4
181 10549 Aug 11 2014 14:38:48 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-38-47.780-5
182 10557 Aug 11 2014 16:28:20 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-14-28-19.879-6
183 10557 Aug 11 2014 16:41:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-14-41-22.143-7
184 10616 Aug 11 2014 18:47:50 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-16-47-51.165-8
185 11729 Aug 12 2014 16:32:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-12-14-32-43.043-0
186 11729 Aug 12 2014 20:53:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-12-18-53-01.883-0
187 11729 Aug 13 2014 02:23:54 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-13-00-23-53.871-0
188 10677 Aug 14 2014 17:13:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-14-15-13-35.654-1
189 11970 Aug 15 2014 02:26:30 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-00-26-29.840-2
190 10730 Aug 15 2014 15:31:48 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-31-49.254-3
191 10583 Aug 15 2014 15:36:12 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-36-12.254-4
192 10616 Aug 15 2014 15:38:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-38-19.476-5
193 11910 Aug 17 2014 02:27:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-17-00-27-41.582-6
194 10616 Aug 18 2014 13:43:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-18-11-43-22.475-7
195 11910 Aug 19 2014 02:28:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-19-00-28-06.328-8
196 10616 Aug 19 2014 14:24:44 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-19-12-24-44.115-9
197 17964 Aug 26 2014 15:40:56 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-26-13-40-55.081-0
198 10695 Aug 19 2014 14:37:56 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-19-12-37-56.139-1
199 10767 Aug 19 2014 13:46:08 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-19-11-46-08.849-2
200 10755 Aug 19 2014 14:03:58 +02:00 ARCHIVED-CONFIG/capelin-01-archived_.Aug-19-12-03-57.603-3
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323 0 Dec 7 2011 21:10:02 +01:00 locale
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326 57771 Dec 7 2011 21:10:16 +01:00 locale/7921-dictionary.xml
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329 1792 Dec 7 2011 21:10:18 +01:00 locale/7921-kate.xml
330 21744 Dec 7 2011 21:10:20 +01:00 locale/7960-dictionary.xml
331 22361 Dec 7 2011 21:10:20 +01:00 locale/7960-dictionary-ext.xml
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334 1079 Dec 7 2011 21:10:20 +01:00 locale/7960-tones.xml
335 59962 Dec 7 2011 21:10:22 +01:00 locale/be-sccp.jar
336 1695 Dec 7 2011 21:10:22 +01:00 locale/g3-tones.xml
337 21425 Dec 7 2011 21:10:22 +01:00 locale/gp-sccp.jar
338 60014 Dec 7 2011 21:10:22 +01:00 locale/ipc-sccp.jar
339 59767 Dec 7 2011 21:10:24 +01:00 locale/mk-sccp.jar
340 6396 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary.utf-8.xml
341 3968 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary.xml
342 6401 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary-ext.xml
343 19318 Dec 7 2011 21:10:26 +01:00 locale/tc-sccp.jar
344 60014 Dec 7 2011 21:10:26 +01:00 locale/td-sccp.jar
345 2605 Dec 7 2011 21:10:26 +01:00 locale/utf8_tags_file
346 68617 Dec 7 2011 21:10:26 +01:00 locale/rp-sccp.jar
347 2605 Dec 7 2011 21:10:28 +01:00 locale/tags_file
348 119114 Dec 7 2011 21:10:28 +01:00 locale/rtl-sccp.jar
349 75616 Dec 7 2011 21:10:28 +01:00 locale/gd-sip.jar
350 75616 Dec 7 2011 21:10:30 +01:00 locale/gh-sip.jar
351 1915 Dec 7 2011 21:10:30 +01:00 locale/g4-tones.xml
352 695 Dec 7 2011 21:10:30 +01:00 locale/CME-locale-en_GB-English-8.6.2.4.tar.cfg
353 1697952 Dec 12 2011 17:49:14 +01:00 securedesktop-ios-3.1.1.45-k9.pkg
354 415956 Dec 12 2011 17:49:30 +01:00 sslclient-win-1.1.4.176.pkg
355 0 Dec 12 2011 17:51:00 +01:00 html
356 5085 Dec 12 2011 17:51:00 +01:00 html/appsui.js
357 831 Dec 12 2011 17:51:02 +01:00 html/common.js
358 0 Dec 12 2011 17:51:02 +01:00 html/images
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361 296 Dec 12 2011 17:51:02 +01:00 html/images/warning.gif
362 763 Dec 12 2011 17:51:04 +01:00 html/images/Cisco_logo.gif
363 737 Dec 12 2011 17:51:04 +01:00 html/images/Cisco_logo_2.gif
364 86 Dec 12 2011 17:51:04 +01:00 html/blank.html
365 316 Dec 12 2011 17:51:04 +01:00 html/MW1.html
366 1861 Dec 12 2011 17:51:04 +01:00 html/MW2.html
367 12147 Dec 12 2011 17:51:06 +01:00 html/Pkg1_Signed.cab
368 14110 Dec 12 2011 17:51:06 +01:00 html/Pkg1_Signed.jar
369 466 Dec 12 2011 17:51:06 +01:00 html/launchIPS.shtml
370 12723 Dec 12 2011 17:51:06 +01:00 html/mws.shtml
371 990 Dec 12 2011 17:51:06 +01:00 html/error.html
372 7196 Dec 12 2011 17:51:08 +01:00 html/home_ui.shtml
373 422 Dec 12 2011 17:51:08 +01:00 html/home_aux.shtml
374 20012 Dec 12 2011 17:51:08 +01:00 html/home_engine.shtml
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376 210 Dec 12 2011 17:51:10 +01:00 html/localized_msgs2.js
377 714 Dec 12 2011 17:51:10 +01:00 html/localized_msgs3.js
378 1100 Dec 12 2011 17:51:10 +01:00 html/localized_msgs4.js
379 923 Dec 12 2011 17:51:10 +01:00 html/localized_msgs5.js
380 2033 Dec 12 2011 17:51:10 +01:00 html/localized_msgs_popup.js
381 1932 Dec 12 2011 17:51:12 +01:00 html/moreinfo.html
382 8539 Dec 12 2011 17:51:12 +01:00 html/myhome_ui.html
383 0 Dec 14 2011 15:27:56 +01:00 Desktops
384 0 Jan 11 2012 16:31:48 +01:00 Desktops/320x212x12
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386 0 Dec 14 2011 15:35:14 +01:00 Desktops/320x196x4
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388 4132 Dec 14 2011 15:36:18 +01:00 Desktops/320x196x4/fortanne.png
389 0 Dec 14 2011 19:17:26 +01:00 GUI
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392 1029 Dec 14 2011 19:26:38 +01:00 GUI/CiscoLogo.gif
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394 16344 Dec 14 2011 19:27:20 +01:00 GUI/dom.js
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396 6315 Dec 14 2011 19:28:10 +01:00 GUI/ephone_admin.html
397 4558 Dec 14 2011 19:28:30 +01:00 GUI/logohome.gif
398 3978 Dec 14 2011 19:28:54 +01:00 GUI/normal_user.html
399 78428 Dec 14 2011 19:29:18 +01:00 GUI/normal_user.js
400 1347 Dec 14 2011 19:29:42 +01:00 GUI/Plus.gif
401 843 Dec 14 2011 19:30:04 +01:00 GUI/sxiconad.gif
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403 2496 Dec 14 2011 19:30:44 +01:00 GUI/telephony_service.html
404 870 Dec 14 2011 19:31:06 +01:00 GUI/uparrow.gif
405 3412 Dec 14 2011 19:31:30 +01:00 GUI/xml.template
406 10230 Dec 14 2011 19:31:52 +01:00 GUI/xml-test.html
407 104964 Dec 16 2011 11:23:02 +01:00 crashinfo_20111216-102303-UTC
408 55599 Dec 3 2014 13:46:00 +01:00 app-b-acd-aa-3.0.0.2.tcl
409 279727 Nov 6 2014 15:40:12 +01:00 ATA030204SCCP090202A.zup
410 30421 Dec 3 2014 15:06:28 +01:00 app-b-acd-3.0.0.2.tcl
411 496521 Dec 3 2014 15:13:50 +01:00 en_bacd_music_on_hold.au
412 42978 Dec 3 2014 15:14:54 +01:00 en_bacd_welcome.au
413 28938 Dec 4 2014 19:35:16 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-18-35-15.647-0
414 27479 Dec 5 2014 18:02:24 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--5-17-02-25.340-1
Regards,
Y
12-05-2014 11:08 AM
Hi.
If you want we can setup a webex session to troubleshoot together.
If you agree send me a PM with your email address so I can send you the invitation.
Regards
Carlo
12-05-2014 11:24 AM
Thanks Carlo,
Sent.
Regards,
Y
12-05-2014 02:20 PM
After the troubleshooting session , we found some mandatory parameters missing on application definition...
service aa_VIP flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param handoff-string aa_VIP
param max-time-call-retry 60
paramspace english location flash:
param service-name queue
param aa-pilot 27799282
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 1
param call-retry-timer 15
param max-time-vm-retry 2
param second-greeting-time 60
param voice-mail XXX
After fixed those parameters all started work.
HTH
Regards
Carlo
12-06-2014 07:36 AM
Thanks again for yesterday. I'm really grateful. Hope you had sound sleep.
I am back again because I have run into problem no 2,
I cant hear the welcome prompt on the call.
When I ran the debug voip application script, I get below,
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: is mlpp = 0
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Dec 6 13:20:11.244: //101//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 1 <<<<<<<<<<<<<<<<<<<<<<<<<
Dec 6 13:20:11.244:
Dec 6 13:20:11.244: //101//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Dec 6 13:20:11.244:
Dec 6 13:20:11.244: //101//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Dec 6 13:20:11.244: TCL script failure
Result:
Play Failed
Dec 6 13:20:11.244: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 23)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 38)
invoked from within
So i felt it might be something to do with the format of the recorded prompt and used the default prompt but still the same.
when i press 1 as an option i see it tries to send it to the hunt group configured for that aa service but i don't hear any phones ring.
Dec 6 13:20:11.244: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 1998 +++
Dec 6 13:20:11.244: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> Queue index is 0 <<<
Dec 6 13:20:11.246: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE NOW IS {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:20:11.246: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ 1998 Queue Length = 1 +++
Dec 6 13:20:18.272: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Dec 6 13:20:18.272: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_1FE4E4AC_0_58033292 not responding, flushed from Queue +++
Dec 6 13:22:18.309: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
I have added a parameter for MOH under aa_vip and reloaded the prompt and script but still the same.
Regards,
Y
12-06-2014 10:38 AM
Hi.
You are welcome my friend :)
For welcome:
Did you remember to reload prompts with command audio-prompt load flash:filname.au?
A reload of vg would do that for you.
For moh,please try to copy flash:en_bacd_music_on_hold.au into music_on_hold.au and relod te moh as described above.
HTH. Regards
carlo
12-06-2014 11:41 AM
Thanks Carlo,
I have an update of the issue. What I did was to reconfigure the AA services to use the drop through option. I also had a misconfiguration of the pilot number under one of the ephone hunt-groups, which was why the calls weren't being routed to the appropriate hunt-groups. So thats working now.
However I am still unable to get the welcome prompts for each AA service which is now configured as param drop-through-prompt en_bacd_welcome.au.
I have reloaded the audio prompts but still the same.
When I run a debug voip application script, I see below in output
Dec 6 19:29:05.251: //159//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Drop Through Prompt ++
Dec 6 19:29:05.371: //159//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
This means its reading the step in the script but I get no audio.
Any Pointers?
Thanks,
Y
12-08-2014 07:02 AM
Hi.
Sorry for late reply.
No issue with codec.
To hear welcome prompt, you need another mandatory prompt which is included on bacd package
you also need to upload en_bacd_options_menu.au in your flash and load with audio-prompt command
Test it and let me know.
Have a great day
Regards
Carlo
12-09-2014 09:55 AM
Hi.
Did you solve your issues?
Let me know
Regards
Carlo
12-10-2014 02:56 AM
Thanks Carlo,
Sorry I didnt get back to you on time.
The issue is resolved many thanks.
I also want to ask how one can configure an opening and closing time for the script as you would normally do for a UCCX script.
I know you can configure time of the day routing and route calls to voice mail during night service but I wanted to find out if there is another way to go about this.
Many Thanks,
Y
12-08-2014 03:23 AM
Hi Carlo,
While researching this issue I saw a similar issue where it turned out to be a a codec mismatch between the recorded prompts and the incoming dial peer.
https://supportforums.cisco.com/discussion/11731461/cme-b-acd-failed-play-welcome-prompt-sip-trunk
I will change this outside prod hours to see if it will work. I'm also speaking to the SP who have directed we use 711alaw to see if anything can be done from their side.
Many Thanks,
Y
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