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ChrisbJensen1
Beginner

Transfer from CallHandler to DN via Caller Input

Hi

 

I would like to transfer from a CallHandler to a DN via Caller Input

 

I can't get it to work, i tried with (Transfer to Alternate Contact Number) but it only works with a huntpilot

 

Press 1 for 7897441 (DN)

Press 2 for 7897440 (DN)

Press 1 for 7890010 (Hunt Pilot)

 

Am i missing something, or is it not possible with a DN?

CUCM 12.5 and Unity 12.5

 

Hope you understand

 

/Chris

2 ACCEPTED SOLUTIONS

Accepted Solutions

Do a DNA with the CUC SIP trunk as the calling party and see if it can “call” to the DN.



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View solution in original post

DNA is Dialled Number Analysis option available on serviceability page.

 

Screenshot 2021-11-30 at 9.46.04 AM.pngScreenshot 2021-11-30 at 9.46.20 AM.png



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View solution in original post

11 REPLIES 11
Nithin Eluvathingal
VIP Mentor

Check if there is any restrictions on Unity restriction tables. 

 

Check if the Voicemail port has  Calling search space configured which can access the DN's.

 

 



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Hi

 

I can only see the Deault settings in the Restriction Tables, we haven't changes anything here

 

And im not sure what the Voicemail port is ?

How do your integrate your CUCM with Unity, SCCP or SIP ?

 

If it s SCCP, check the voice mail ports calling search space. 

 

 



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We are using SIP

Check the SIP(trunk configured for CUC)  trunk inbound calling search space. 



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Do a DNA with the CUC SIP trunk as the calling party and see if it can “call” to the DN.



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Sorry never used DNA before, not sure how it works

DNA is Dialled Number Analysis option available on serviceability page.

 

Screenshot 2021-11-30 at 9.46.04 AM.pngScreenshot 2021-11-30 at 9.46.20 AM.png



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If you open the page for DNA I’m pretty sure that you would be able to figure it out with a little effort on your part.



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ChrisbJensen1
Beginner

Hi Guys

 

Thanks for the help, I solved it now. and it was an error on my side, so sorry for wasting your time

 

/Chris

Glad to hear that you have solved your issue. No need to apologise, we’re glad to help out.



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