I have to create a couple user accounts in UNity Conenction to allow the user to be searchable via the auto attendant. My question is can I create an account in Unity Connection (7.1.3b) without creating a mailbox? I have a couple users that need accounts, the phone accounts are just going to then be forwarded to outside DIDs so they dont actually need Voicemail boxes in our system.
Any advice is appreciated, thanks
Solved! Go to Solution.
Did you check the Restriction Tables as seen below:
- System Settings >> Restriction Tables >> Default SYSTEM Transfer >> Look at the entry: * >> Uncheck (unblock)the blocked check-box of this entry. If you do not unblock this entry, when you transfer the call, the system will response "You cannot be transferred to this number. Check the number and try again"
I'll just add an example to the good tips from Yosh (+5 "Y")
In my test I'm using 8600 as the newly created "Contact" in CUC
If I dial our main AA I can find 8600 in the voice enabled directory, and
I can also find 8600 via a dial by extension directory but without
changing the active greeting setting;
Allow Transfers to Numbers Not Associated with Users or Call Handlers
and the Default System transfer restriction table I can't direct dial 8600 from AA
So I must adjust the Default System transfer restriction table as below;
The top most rule in our Default System transfer restriction table is
and is blocked on our system
But if I add 86??* above it in the table;
86??* - allow
This now allows transfers (direct dial) to the 86xx range of numbers even if they do not have a mailbox
on Unity Connection
This is probably the best explanation for this:
Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users who have mailboxes and who are listed in the directory. When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user. Callers can also enter an extension to place a call from a directory handler; the extension is checked against the applicable outcalling restriction table if the caller is a user, or against the Default Outdial restriction table if the caller is an outside caller.
Hope this helps