Unity Connection, Skip Pin when calling from cell phone

daviddperez09 · ‎12-14-2012

Hello,

My question is as follows : Is there a way to get Unity to skip the request for the PIN when the call is coming from a known extneral number ?

Basically, some of our users would like to access their voicemail remotely with easy. I have set it so when a user press * once they hear their greeting, it skips asking for the ID but asks for the PIN. We would like to just have it go straight to their voicemail. I have tried setting up an "alternative extension" with their cell phone number as the extension hoping that the system would recognize that and skip the request for the PIN but that doesn't seem to work

Has anyone had success with this ?

Thank you in advance

Chris Deren · ‎12-14-2012

Alternate extension is the way to go, but ensure the digits received on Unity match exactly, use port monitor to observe the digits.

HTH,

Chris

daviddperez09 · ‎12-14-2012

how would one go about doing port monitoring on Unity ?

Thank you for your reply

James Hawkins · ‎12-14-2012

Hi,

To monitor ports use the tool at the link below:

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

You can monitor ports without the tool by using Telnet as described in Amy's great blog.

http://amyengineer.com/tag/monitor-port-status-in-unity-connection/

daviddperez09 · ‎12-14-2012

SWEET

this is what i get when i send the call to voicemail, then press * ( still asking for pin )

12:23:12, New Call, CalledId=8333, RedirectingId=8333, Origin=16, Reason=4, CallGuid=73E75A62110A4C9898BDB3C318B1A640, CallerName=SMITH JOHN, LastRedirectingId=8333, LastRedirectingReason=4, PortDisplayName=CiscoUM1-VI-001,[Origin=Unknown],[Reason=Forward No Answer]

12:23:12, AttemptForward

12:23:12, State - AttemptForward.cde!Dummy

12:23:12, Event is [NULL]

12:23:12, PHTransfer

12:23:12, State - PHTransfer.cde!LoadInfo

12:23:12, Event is [TrueEvent]

12:23:12, PHGreeting

12:23:12, State - PHGreeting.cde!PlayGreeting

12:23:12, Call answered if needed

12:23:12, Playing greeting for Subscriber: David Perez

12:23:19, DTMF received [*]

12:23:19, Event is [NULL]

12:23:19, EasySignIn

12:23:19, State - EasySignIn.cde!Welcome

12:23:19, Event is [NULL]

12:23:19, SubSignIn

12:23:19, Subscriber Sign-In

12:23:19, State - SubSignIn.cde!AnswerPhone

12:23:19, Event is [TrueEvent]

12:23:19, State - SubSignIn.cde!AuthenticateUser

12:23:19, -->SubAuthenticate

12:23:19, State - SubAuthenticate.cde!TryCounter

12:23:19, Event is [NULL]

12:23:19, State - SubAuthenticate.cde!GatherID

12:23:19, Event is [FalseEvent]

12:23:19, State - SubAuthenticate.cde!LoadSubscriberMinimalData

12:23:19, Event is [NULL]

12:23:19, State - SubAuthenticate.cde!GatherPIN

12:23:19, -->SubAuthenticatePW

12:23:19, State - SubAuthenticatePW.cde!ValidatePwd

12:23:22, Event is [HangupEvent]

12:23:22, <--SubAuthenticatePW

12:23:22, Event is [HangupEvent]

12:23:22, <--SubAuthenticate

12:23:22, Event is [HangupEvent]

James Hawkins · ‎12-14-2012

Hi,

Can you try dialling the Unity Connection pilot directly rather than calling a phone and having that forward to Unity. If the pilot is not diallable directly then try setting up a translation pattern to allow it.

Please post the tool output from that call.

daviddperez09 · ‎12-14-2012

when i call out pilot number via my deskphone, this is the output :

12:57:21, New Call, CalledId=3000, RedirectingId=, Origin=16, Reason=1, CallGuid=B7CEBB7A1B4646BEA435EED59BE2FE25, CallerName=David Perez, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=CiscoUM1-VI-001,[Origin=Unknown],[Reason=Direct]

12:57:22, AttemptSignIn

12:57:22, State - AttemptSignIn.cde!Dummy

12:57:22, Event is [NULL]

12:57:22, SubSignIn

12:57:22, Subscriber Sign-In

12:57:22, State - SubSignIn.cde!AnswerPhone

12:57:22, Event is [TrueEvent]

12:57:22, State - SubSignIn.cde!AuthenticateUser

12:57:22, -->SubAuthenticate

12:57:22, State - SubAuthenticate.cde!TryCounter

12:57:22, Event is [NULL]

12:57:22, State - SubAuthenticate.cde!GatherID

12:57:22, Event is [FalseEvent]

12:57:22, State - SubAuthenticate.cde!LoadSubscriberMinimalData

12:57:22, Event is [SkipPassword]

12:57:22, State - SubAuthenticate.cde!ReturnAuthenticated

12:57:22, Event is [Authenticated]

12:57:22, <--SubAuthenticate

12:57:22, Event is [Authenticated]

12:57:22, State - SubSignIn.cde!RunSignInUtil

12:57:22, -->SubSignInUtil

12:57:22, State - SubSignInUtil.cde!CheckAccountLocked

12:57:22, Event is [FalseEvent]

12:57:22, State - SubSignInUtil.cde!CheckExpiredAndNew

12:57:22, Event is [NULL]

12:57:22, State - SubSignInUtil.cde!CheckForExpirationWarning

12:57:22, Event is [NULL]

12:57:22, <--SubSignInUtil

12:57:22, Event is [NULL]

12:57:22, State - SubSignIn.cde!RunSignInUtil_default

12:57:22, Event is [NULL]

12:57:22, State - SubSignIn.cde!RunNextConv

12:57:22, -->SubMenu

12:57:22, Subscriber Mailbox (David Perez)

12:57:22, State - SubMenu.cde!MapTemplate

12:57:22, Event is [NULL]

12:57:22, State - SubMenu.cde!SetSubConversations

12:57:22, Event is [NULL]

12:57:22, State - SubMenu.cde!RunSubMessageBookmark

12:57:22, -->SubMsgBookmark

12:57:22, State - SubMsgBookmark.cde!CheckForMsgBookmark

12:57:22, Event is [FalseEvent]

12:57:22, <--SubMsgBookmark

12:57:22, Event is [FalseEvent]

12:57:22, State - SubMenu.cde!RunAddAlternateExtensions

12:57:22, -->AddAlternateExtensions

12:57:22, State - AddAlternateExtensions.cde!CheckAlternateExtensionAddEnabled

12:57:22, Event is [FalseEvent]

12:57:22, <--AddAlternateExtensions

12:57:22, Event is [FalseEvent]

12:57:22, State - SubMenu.cde!CheckAlternateGreeting

12:57:22, Event is [FalseEvent]

12:57:22, State - SubMenu.cde!CheckForSignInOverGreeting

12:57:22, Event is [FalseEvent]

12:57:22, State - SubMenu.cde!RunMsgCount

12:57:22, -->SubMsgCount

12:57:22, State - SubMsgCount.cde!CountMailboxMessages

12:57:22, Event is [NULL]

12:57:22, State - SubMsgCount.cde!GetMailboxStatus

12:57:22, Event is [YesEvent]

12:57:22, State - SubMsgCount.cde!SayHello_WithShortCut

12:57:24, Event is [NULL]

12:57:24, State - SubMsgCount.cde!RunCheckBroadcastMsg_WithShortCut

12:57:24, -->SubBroadcastMessage

12:57:24, State - SubBroadcastMessage.cde!CheckForBroadcastMessage

12:57:24, Event is [NULL]

12:57:24, <--SubBroadcastMessage

12:57:24, Event is [NULL]

12:57:24, State - SubMsgCount.cde!AnnounceMsgCount

12:57:24, Event is [TimeoutEvent]

12:57:24, <--SubMsgCount

12:57:24, Event is [TimeoutEvent]

12:57:24, State - SubMenu.cde!CheckMailStoreMounted

12:57:24, Event is [FalseEvent]

12:57:24, State - SubMenu.cde!CheckJumpToNewMessages

12:57:24, Event is [TrueEvent]

12:57:24, State - SubMenu.cde!JumpToVisualMessageLocator

12:57:24, Event is [FalseEvent]

12:57:24, State - SubMenu.cde!CheckForNewMessagesToJumpTo

12:57:24, Event is [NULL]

12:57:24, State - SubMenu.cde!AnnounceMenu

12:57:29, Event is [HangupEvent]

12:57:29, <--SubMenu

12:57:29, Event is [HangupEvent]

12:57:29, Idle

when i call a DID we use that fowards to the pilot, i get this :

01:02:42, New Call, CalledId=8399, RedirectingId=8399, Origin=16, Reason=8, CallGuid=05309DC01C814FF78658AF65B0F61BEE, CallerName=, LastRedirectingId=8399, LastRedirectingReason=8, PortDisplayName=CiscoUM1-VI-001,[Origin=Unknown],[Reason=Forward Unconditional]

01:02:42, AttemptForward

01:02:42, State - AttemptForward.cde!Dummy

01:02:42, Event is [NULL]

01:02:42, PHTransfer

01:02:42, State - PHTransfer.cde!LoadInfo

01:02:42, Event is [TrueEvent]

01:02:42, PHGreeting

01:02:42, State - PHGreeting.cde!PlayGreeting

01:02:42, Call answered if needed

01:02:43, Playing greeting for Call Handler: Remote_Voicemail

01:02:43, No DTMF received

01:02:43, Event is [NULL]

01:02:43, SubSignIn

01:02:43, Subscriber Sign-In

01:02:43, State - SubSignIn.cde!AnswerPhone

01:02:43, Event is [TrueEvent]

01:02:43, State - SubSignIn.cde!AuthenticateUser

01:02:43, -->SubAuthenticate

01:02:43, State - SubAuthenticate.cde!TryCounter

01:02:43, Event is [NULL]

01:02:43, State - SubAuthenticate.cde!GatherID

01:02:49, Event is [FalseEvent]

01:02:49, State - SubAuthenticate.cde!LoadSubscriberMinimalData

01:02:49, Event is [NULL]

01:02:49, State - SubAuthenticate.cde!GatherPIN

01:02:49, -->SubAuthenticatePW

01:02:49, State - SubAuthenticatePW.cde!ValidatePwd

01:02:55, Subscriber sign-in successful. Alias - dperez. Extension - 8333. Caller Id - 918182825178.

01:02:55, Event is [TrueEvent]

01:02:55, State - SubAuthenticatePW.cde!ReturnAuthenticated

01:02:55, Event is [Authenticated]

01:02:55, <--SubAuthenticatePW

01:02:55, Event is [Authenticated]

01:02:55, State - SubAuthenticate.cde!ReturnAuthenticated

01:02:55, Event is [Authenticated]

01:02:55, <--SubAuthenticate

01:02:55, Event is [Authenticated]

01:02:55, State - SubSignIn.cde!RunSignInUtil

01:02:55, -->SubSignInUtil

01:02:55, State - SubSignInUtil.cde!CheckAccountLocked

01:02:55, Event is [FalseEvent]

01:02:55, State - SubSignInUtil.cde!CheckExpiredAndNew

01:02:55, Event is [NULL]

01:02:55, State - SubSignInUtil.cde!CheckForExpirationWarning

01:02:55, Event is [NULL]

01:02:55, <--SubSignInUtil

01:02:55, Event is [NULL]

01:02:55, State - SubSignIn.cde!RunSignInUtil_default

01:02:55, Event is [NULL]

01:02:55, State - SubSignIn.cde!RunNextConv

01:02:55, -->SubMenu

01:02:55, Subscriber Mailbox (David Perez)

01:02:55, State - SubMenu.cde!MapTemplate

01:02:55, Event is [NULL]

01:02:55, State - SubMenu.cde!SetSubConversations

01:02:55, Event is [NULL]

01:02:55, State - SubMenu.cde!RunSubMessageBookmark

01:02:55, -->SubMsgBookmark

01:02:55, State - SubMsgBookmark.cde!CheckForMsgBookmark

01:02:55, Event is [FalseEvent]

01:02:55, <--SubMsgBookmark

01:02:55, Event is [FalseEvent]

01:02:55, State - SubMenu.cde!RunAddAlternateExtensions

01:02:55, -->AddAlternateExtensions

01:02:55, State - AddAlternateExtensions.cde!CheckAlternateExtensionAddEnabled

01:02:55, Event is [FalseEvent]

01:02:55, <--AddAlternateExtensions

01:02:55, Event is [FalseEvent]

01:02:55, State - SubMenu.cde!CheckAlternateGreeting

01:02:55, Event is [FalseEvent]

01:02:55, State - SubMenu.cde!CheckForSignInOverGreeting

01:02:55, Event is [FalseEvent]

01:02:55, State - SubMenu.cde!RunMsgCount

01:02:55, -->SubMsgCount

01:02:55, State - SubMsgCount.cde!CountMailboxMessages

01:02:55, Event is [NULL]

01:02:55, State - SubMsgCount.cde!GetMailboxStatus

01:02:55, Event is [YesEvent]

01:02:55, State - SubMsgCount.cde!SayHello_WithShortCut

01:02:57, Event is [HangupEvent]

01:02:57, <--SubMsgCount

01:02:57, Event is [HangupEvent]

01:02:57, <--SubMenu

01:02:57, Event is [HangupEvent]

01:02:57, Idle

James Hawkins · ‎12-14-2012

From the document at the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac040.html

Allowing Users to Access Cisco Unity Connection by Phone Without Entering a PIN

By default, users are prompted for a PIN before they can sign in to Cisco Unity Connection to check messages or change their personal settings. As a convenience to users who often access Connection from a mobile phone, home phone, or phone in a secured office within your organization, you may consider specifying that Connection should not prompt them to enter a PIN when they call Connection to access their mailbox from their primary extension or alternate devices. (When they call Connection from an unknown extension, Connection prompts them for their PINs as usual.)

For security reasons, it may not be appropriate to allow users who work in shared workspaces, cubicles, or other public areas in your organization (such as a lobby or reception area) to access Connection by phone without first entering a PIN.

Users who do not have to enter a PIN to sign in to Connection are still prompted to renew their phone PINs when they expire.

To Allow Users to Access Cisco Unity Connection By Phone Without Entering a PIN

Step 1 In Cisco Unity Connection Administration, find the user account or template that you want to edit.

Step 2 On the Edit User Basics or User Template Basics page (as applicable), check the Skip PIN When Calling From a Known Extension check box.

Step 3 Select Save.

daviddperez09 · ‎12-14-2012

I've done this.. I believe its the way i am entering the cellphone number. Not sure exaclty on how the digits enter Unity

Ayodeji Okanlawon · ‎12-15-2012

David,

Have you enabled skip pin when calling from a known extension?

If you have enabled this then when you dial from your desk phone you shouldn't be prompted for a pin. If that's done then check that the number shown in unity port monitoring for your mobile is the same as one configured for alternate extension

Sent from Cisco Technical Support Android App

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