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Enthusiast

Using CUE for Time-of-Day Routing in CME Environment

My customer's requirement is quite simple:

- during office hours, send the call to a hunt group

- during non-office hours, send the call to a CUE Voice Mail Box (or play an announcement, should this not be possible).

My understanding is that this is not feasible out of the box and a custom CUE script might be the best alternative to implement this kind of ToD Routing.

Does anyone have a sample .aef script at hand - or how would you solve this? I'm trying to avoid a deep dive into CUE Scripting.

Your help is greatly appreciated!

1 ACCEPTED SOLUTION

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Yes, it can do that, among other things.

Thank you for the nice rating and good luck!

View solution in original post

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VIP Mentor

You dont need any scripting unless you want to do advanced things like queuing etc..You can just use Time of day routing..

Here is a doc explaining how to configure it

https://supportforums.cisco.com/docs/DOC-1170

http://x-ccie.blogspot.co.uk/2012/08/cme-night-service-time-of-day-routing.html

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Hall of Fame Master

You can use my "universal AA" script that does everything with just configuration. It can be acquired on the website mentioned on my profile.

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Thanks a lot Paolo,

Looking forward whether your "Universal AA" can do what I need it to do. They key point is that it should take the routing decision just based on time and date - without any menu/user interaction. That's why Editor Express was no good for me either.

Prompt delivery is greatly appreciated - going live this morming, CET

Cheers

/David

PS: night-service on CME does not do the trick (lunch breaks, several "instances").

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Yes, it can do that, among other things.

Thank you for the nice rating and good luck!

View solution in original post