VWIC3-1MFT-T1/E1 showing Unregistered in CUCM 10.5

[9tysixuae]

Hello,

 I am trying to register E1 and 8 FXO with CUCM 10.5 using mgcp. FXOs are showing registered in CUCM but not E1, it shows Unregistered. I have attached the Gateway configuration and screenshot CUCM. I am using Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(1)T3, REL
EASE SOFTWARE. Please let me if there is any mistakes in my configuration.

AD_Voice_GW#show ccm-manager
MGCP Domain Name: AD_Voice_GW
Priority        Status                   Host
============================================================
Primary         Registered               10.20.13.9
First Backup    Backup Ready             10.20.13.8
Second Backup   None

Current active Call Manager:    10.20.13.9
Backhaul/Redundant link port:   2428
Failover Interval:              30 seconds
Keepalive Interval:             15 seconds
Last keepalive sent:            14:39:48 GMT Apr 10 2015 (elapsed time: 00:00:12
)
Last MGCP traffic time:         14:39:48 GMT Apr 10 2015 (elapsed time: 00:00:12
)
Last failover time:             None
Last switchback time:           None
Switchback mode:                Graceful
MGCP Fallback mode:             Not Selected
Last MGCP Fallback start time:  None
Last MGCP Fallback end time:    None
MGCP Download Tones:            Disabled
TFTP retry count to shut Ports: 2

Backhaul Link info:
    Link Protocol:      TCP
    Remote Port Number: 2428
    Remote IP Address:  10.20.13.9
    Current Link State: OPEN
    Statistics:
        Packets recvd:   1
        Recv failures:   0
        Packets xmitted: 2
        Xmit failures:   0
    PRI Ports being backhauled:
        Slot 0, VIC 0, port 0
Configuration Auto-Download Information
=======================================
Current version-id: 1428657466-23cb555c-fb36-457e-81fa-58438df308d4
Last config-downloaded:00:00:00
Current state: Waiting for commands
Configuration Download statistics:
        Download Attempted             : 1
          Download Successful          : 1
          Download Failed              : 0
          TFTP Download Failed         : 0
        Configuration Attempted        : 1
          Configuration Successful     : 1
          Configuration Failed(Parsing): 0
          Configuration Failed(config) : 0
Last config download command: New Registration
FAX mode: disable
Configuration Error History:
AD_Voice_GW#

==============================================================================

D_Voice_GW#show isdn status
Global ISDN Switchtype = primary-net5

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not appl
y

ISDN Serial0/0/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        SHUTDOWN
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask:  0x00000000
    Number of L2 Discards = 0, L2 Session ID = 0
    Total Allocated ISDN CCBs = 0
AD_Voice_GW#

=====================================================================================

AD_Voice_GW#show mgcp endpoint

Interface E1 0/0/0

             ENDPOINT-NAME    V-PORT     SIG-TYPE   ADMIN
  S0/SU0/ds1-0/1@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/2@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/3@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/4@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/5@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/6@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/7@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/8@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/9@AD_Voice_G  0/0/0:15        none   up
  S0/SU0/ds1-0/10@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/11@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/12@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/13@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/14@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/15@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/17@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/18@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/19@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/20@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/21@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/22@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/23@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/24@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/25@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/26@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/27@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/28@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/29@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/30@AD_Voice_  0/0/0:15        none   up
  S0/SU0/ds1-0/31@AD_Voice_  0/0/0:15        none   up

aaln/S0/SU1/0@AD_Voice_GW
aaln/S0/SU1/1@AD_Voice_GW
aaln/S0/SU1/2@AD_Voice_GW
aaln/S0/SU1/3@AD_Voice_GW
aaln/S0/SU2/0@AD_Voice_GW
aaln/S0/SU2/1@AD_Voice_GW
aaln/S0/SU2/2@AD_Voice_GW
aaln/S0/SU2/3@AD_Voice_GW

AD_Voice_GW#

[Carlo Poggiarelli]

Hi.

Your E1 Level 2 is not up (not multiple frame established) that's why is not registered on CUCM.

Check your port configuration on CUCM and verify the connectivity to your TSP.

Please let me know

Regards

Carlo

[kkoeper12]

Layer 1 connectivity is not working. It is acting like the E1 is not plugged in to 0/0/0 or the E1 is down from the carrier or the cable is bad. 

  Layer 1 Status:
        SHUTDOWN

[Jonathan Unger]

kkoeper12 is correct, layer 1 is shutdown (bad), and Layer 2 is in TEI_ASSIGNED (bad). In this state it is normal for the E1 endpoint to not register with CUCM.

    Layer 1 Status:
        SHUTDOWN
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED

Please engage your provider to look into this.

Additionally, you could run a loopback test to see if there is an MGCP issue (although since you have your FXO ports registered this is most likely not the case). If you put your PRI into loopback mode (for testing purposes), it should register with CUCM and will validate E1 MGCP registration.

controller e1 0/0/0
loopback local line

http://www.cisco.com/c/en/us/support/docs/voice/device-signaling/116492-trouble-t1e1-00.html#anc4

Another great command for checking E1 status is "show controllers e1".

[Aman Soi]

[+5] to each.

you can look int similar Discussion with resolution.

https://supportforums.cisco.com/discussion/12476251/mgcp-not-registering-call-manager-105-router-2921-e1-configuration

regds,

aman

[9tysixuae]

Sorry for the delay. E1 is connected to port and I tested the connection with another 3com voice E1 gateway, it working fine. So i think I am missing something in my cisco configuration. Please go through my configuration let me know if there is something missing. Or do I need to do some shutdown, no shutdown command.

Thank you for your support.

[Aman Soi]

Hi,

If physical layer E1 is coming up with 3 COM VG, then try swapping the E1 pairs at either modem or router E1 port end.

https://supportforums.cisco.com/document/34981/various-pin-outs-used-pots-connections

you can try changing the CRC-4 framing on E1 controller.

regds,

aman

[9tysixuae]

Thank you. I swapped from modem side, but no use. Still showing shutdown. When checked with service provider they infomed for framing use CRC is disabled.

[Carlo Poggiarelli]

Hi.

Can you please post a screenshot of port configuration on cucm?

Also try to reload the vg and  post the output of a show mgcp endpoint

Thanks

Regards

Carlo

[9tysixuae]

thank you, the issue solved, I dont know how. I just give shutdown and no shutdown on the controller interface as per my service provider request. Its working fine now. thank you all for your kind support. Any comments??

#show isdn status
Global ISDN Switchtype = primary-qsig

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not apply

ISDN Serial0/0/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask:  0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 4
    Total Allocated ISDN CCBs = 0

[Aman Soi]

the only change which I could find is that you have configured global isdn switch type as primary-qsig while in your first discussion , it shows primary-net5.

even though it does not matter since switch type is configured as primary-net5 on interface .

Any other change u did ?

regds,

aman

[9tysixuae]

give no crc as per telco and like I said before, just shut and no shut on controller, this too suggested by telco. If you have any idea what caused this to work, please share, so may be it will help others in future.

thanks

[Aman Soi]

can u post  latest config?

regds,

aman

[9tysixuae]

Please find below:-

Building configuration...

Current configuration : 4331 bytes
!
! Last configuration change at 07:06:38 UTC Sun May 3 2015 by cisco
! NVRAM config last updated at 07:06:16 UTC Sun May 3 2015
!
version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
boot-start-marker
boot-end-marker
!
aqm-register-fnf
!
card type e1 0 0
enable password cisco
!
no aaa new-model
network-clock-participate wic 0 !
!
!
!
!
!
!
ip cef
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-qsig
!
!
!
voice-card 0
!
!
!
 --More--         !
!
!
!
!
license udi pid CISCO2901/K9 sn FGL190426BQ
hw-module pvdm 0/0
!
!
!
username cisco privilege 15 password 0 cisco
!
redundancy
!
!
!
!
!
controller E1 0/0/0
 framing NO-CRC4 
 pri-group timeslots 1-31 service mgcp
!
! 
 --More--         !
!
!
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
 no ip address
 shutdown
!
interface GigabitEthernet0/0
 description *****to_vlan_13*****
 ip address 10.20.13.14 255.255.255.0
 duplex auto
 speed auto
!
interface GigabitEthernet0/1
 no ip address
 shutdown
 duplex auto
 --More--          speed auto
!
interface Serial0/0/0:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-net5
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
ip route 0.0.0.0 0.0.0.0 10.20.13.1
!
!
!
!
control-plane
 --More--         !
!
voice-port 0/0/0:15
!
voice-port 0/1/0
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/1/1
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/1/2
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/1/3
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/2/0
 timing hookflash-out 50
 timing guard-out 1000
 --More--         !
voice-port 0/2/1
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/2/2
 timing hookflash-out 50
 timing guard-out 1000
!
voice-port 0/2/3
 timing hookflash-out 50
 timing guard-out 1000
 !
 !
 !
 !
!
mgcp
mgcp call-agent 10.20.13.9 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
 --More--         mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp bind control source-interface GigabitEthernet0/0
mgcp bind media source-interface GigabitEthernet0/0
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
ccm-manager music-on-hold
!
ccm-manager redundant-host 10.20.13.8
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager config server 10.20.13.8  
ccm-manager config
 --More--         !
dial-peer voice 1 pots
 service mgcp
!
dial-peer voice 99901990 pots
 service mgcpapp
 port 0/1/0
!
dial-peer voice 99901991 pots
 service mgcpapp
 port 0/1/1
!
dial-peer voice 99901992 pots
 service mgcpapp
 port 0/1/2
!
dial-peer voice 99901993 pots
 service mgcpapp
 port 0/1/3
!
dial-peer voice 99902990 pots
 service mgcpapp
 port 0/2/0
 --More--         !
dial-peer voice 99902991 pots
 service mgcpapp
 port 0/2/1
!
dial-peer voice 99902992 pots
 service mgcpapp
 port 0/2/2
!
dial-peer voice 99902993 pots
 service mgcpapp
 port 0/2/3
!
dial-peer voice 99901099 pots
 service mgcpapp
 port 0/1/0
!
dial-peer voice 99901199 pots
 service mgcpapp
 port 0/1/1
!
dial-peer voice 99901299 pots
 service mgcpapp
 --More--          port 0/1/2
!
dial-peer voice 99901399 pots
 service mgcpapp
 port 0/1/3
!
dial-peer voice 99902099 pots
 service mgcpapp
 port 0/2/0
!
dial-peer voice 99902199 pots
 service mgcpapp
 port 0/2/1
!
dial-peer voice 99902299 pots
 service mgcpapp
 port 0/2/2
!
dial-peer voice 99902399 pots
 service mgcpapp
 port 0/2/3
!
!
 --More--         !
!
gatekeeper
 shutdown
!
!
!
line con 0
line aux 0
line 2
 no activation-character
 no exec
 transport preferred none
 transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
 stopbits 1
line vty 0 4
 access-class 23 in
 privilege level 15
 password cisco
 login local
 transport input telnet ssh
!
scheduler allocate 20000 1000
!
end

[Aman Soi]

I can find three difference in your old and present config:

a. isdn switch type qsig added now ,earlier it was primary net5

b. framing no-crc4 added [ which u also mentioned]

c. mgcp bind media and mgcp bind control source gig eth0/0 command added now

regds,

aman