Re: Want to forward the incoming call to Mobile number or international call

mohammad saeed · ‎03-25-2021

Hi Guys,

I have CUCM 8.5 with SIP trunk from SP and I have CUBE as well.

I want if some one call internal extension and there is no answer then the call forward to mobile number or international Call, Can I configure this option inside CUCM? DO I need to do something in CUBE?

If there is any configuration document can help?

Thanks for all

Mohammad Saeed

Nithin Eluvathingal · ‎03-25-2021

You can do it from from line page Call Forward and Call Pickup Settings

Example

Forward Busy Internal&External :- i forward it to my Mobile number, forwarding CSS i kept GSM.
Forward No Answer Internal& External :- i forward to an international number, forwarding CSS i kept international
No Answer Ring Duration (seconds):- 20 so after 20 second call will be forwarded to the international number i mentioned.

.

Most ISP drop the call if you send ANI other than the DID block and they do this for billing purpose. if the forwarded call use ANI other than your DID block, ISP will drop it.

so to avoid the above issue ,on gateway configuration page Call Routing Information - Outbound Calls i use last redirect/First redirect(depend on scenarios).

mohammad saeed · ‎03-25-2021

Hi Nethin,

I tried it but gives me invalid number when no answer forward!

Nithin Eluvathingal · ‎03-25-2021

Did you configured correct CSS for forwarding ? Does the forwarded call Hit gateway ?

mohammad saeed · ‎03-25-2021

Yes I have Mobile CSS and I am using it to make a mobile call and it works with me. Is it enough? or need to do another else?

mohammad saeed · ‎03-25-2021

Yes it hits the GW and I see this error "Address incomplete"

Received:
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=11111111
Record-Route: <sip:10.200.7.157:5060;transport=udp;lr>
Call-ID: 1111-11111-1111-1111@20.20.20.20
From: <sip:123456@10.189.2.238>;tag=BB3CE84C-F37
To: <sip:0119874562@10.10.10.10>;tag=sbc0806bskphcu2
CSeq: 101 INVITE
Reason: Q.850;cause=28;text="address incomplete"
Warning: 399 - "SoftX3000 R601-CCU Rel POS:[3103] Release from CR"
Content-Length: 0

Roger Kallberg · ‎03-25-2021

If supported by your service provider add a Diversion header to the outbound invite. Quite often that is required for the SP to accept the call if it comes from a out of DDI range number.

mohammad saeed · ‎03-26-2021

I have this debug sip call ourput:

VG1#
Mar 26 13:30:24.505: //4378287/F11D86000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BD06008
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 5386152
Called Number : 0112359535
Source IP Address (Sig 10.10.10.10
Destn SIP Req Addr:Port : 20.20.20.20:5060
Destn SIP Resp Addr:Port : 20.20.20.20:5060
Destination Name : 10.200.7.157

Mar 26 13:30:24.505: //4378287/F11D86000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.10.10.10
Source IP Port (Media): 29956
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 13:30:24.505: //4378287/F11D86000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 13:30:24.505: //4378286/F11D86000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCCDCA8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 6152
Called Number : 0112359535
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.10:5060
Destn SIP Resp Addr:Port : 10.60.2.10:5060
Destination Name : 10.60.2.10

Mar 26 13:30:24.505: //4378286/F11D86000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 30540
Destn IP Address (Media): 10.60.2.11
Destn IP Port (Media): 26062
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 13:30:24.509: //4378286/F11D86000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 13:30:24.509: //4378285/4122E54DB75A/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCD9088
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 6152
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.10:5060
Destn SIP Resp Addr:Port : 10.60.2.10:5060
Destination Name : 10.60.2.10

Mar 26 13:30:24.509: //4378285/4122E54DB75A/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 19476
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 13:30:24.509: //4378285/4122E54DB75A/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 13:30:24.517: //4378288/4122E54DB75A/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCCDCA8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 6152
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.11:5060
Destn SIP Resp Addr:Port : 10.60.2.11:5060
Destination Name : 10.60.2.11

Mar 26 13:30:24.517: //4378288/4122E54DB75A/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 29734
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 13:30:24.517: //4378288/4122E54DB75A/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 1
Disconnect Cause (SIP) : 404

Mar 26 13:30:24.553: //4378284/4122E54DB75A/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCE9E58
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 5386152
Source IP Address (Sig 10.10.10.10
Destn SIP Req Addr:Port : 20.20.20.20:5060
Destn SIP Resp Addr:Port : 20.20.20.20:5060
Destination Name : 20.20.20.20

Mar 26 13:30:24.553: //4378284/4122E54DB75A/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 116 (tx), 116 (rx)
Source IP Address (Media): 10.10.10.10
Source IP Port (Media): 16858
Destn IP Address (Media): 20.20.20.20
Destn IP Port (Media): 36482
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 13:30:24.553: //4378284/4122E54DB75A/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 1
Disconnect Cause (SIP) : 404

TONY SMITH · ‎03-26-2021

ITSPs vary wildly in their requirements for forwarded calls, very little consistency in which headers are required and what these headers should contain. Can you post up SIP message debugs "debug ccsip mess"? But before that, enable diversion headers on the CUCM to CUBE SIP trunk as suggested.

Just so we're clear on number formats, can you also post up example Invite for a working inbound call, and a working outbound.

mohammad saeed · ‎03-26-2021

I enabled in CUCM:
Redirecting Diversion Header Delivery - Inbound

Redirecting Diversion Header Delivery - Outbound

TONY SMITH · ‎03-26-2021

That looks like an excerpt from a SIP Profile on the CUBE in which case you're leaving us behind. Can you post an example of the outbound Invite as it is sent without the SIP Profile applied, and explain which headers you want to change and what changes are needed?

FYI typically if an ISTP requires the Diversion header, you want "From" to be the original inbound caller, "To" and the uri itself the redirected destination (the number you're forwarding to) and the number in Diversion should be one of your inbound DDIs.

However ITSP requirement differ so this is all guesswork especially as you haven't named the ISTP involved. What I described is what AT&T want in the US. But that would not be correct for example for Gamma in the UK who use PAI instead.

mohammad saeed · ‎03-26-2021

I made a debug for ccsip message:

Mar 26 14:44:56.701: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.189.2.238:5060 SIP/2.0
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKfoa2utoc74oedhttd4uhkoucaT32265
Call-ID: isbcpee2hffcotfd4dp2724dfaf44fhuppus@SoftX3000
From: <sip:10.189.2.238:5060>;tag=sbc0802of4pp2bc
To: <sip:10.189.2.238>
CSeq: 1 OPTIONS
Max-Forwards: 70
Content-Length: 0

Mar 26 14:44:56.705: //4378756/AADB20B4B9EE/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKfoa2utoc74oedhttd4uhkoucaT32265
From: <sip:10.189.2.238:5060>;tag=sbc0802of4pp2bc
To: <sip:10.189.2.238>;tag=C09F45CC-1AB
Date: Fri, 26 Mar 2021 14:44:56 GMT
Call-ID: isbcpee2hffcotfd4dp2724dfaf44fhuppus@SoftX3000
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 167

v=0
o=CiscoSystemsSIP-GW-UserAgent 6269 2518 IN IP4 10.189.2.238
s=SIP Call
c=IN IP4 10.189.2.238
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15
c=IN IP4 10.189.2.238

Mar 26 14:44:57.885: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:5386152@10.189.2.238;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKscuhkfb7o224e4khfb2fof772T07451
Record-Route: <sip:10.200.7.157:5060;transport=udp;lr>
Call-ID: isbctooaceu7ehshtecphokaca7dcb7sftte@SoftX3000
From: <sip:566601998@10.189.2.238;user=phone>;tag=sbc0807fc7aeppe-CC-57
To: <sip:5386152@10.189.2.238;user=phone>
CSeq: 1 INVITE
Max-Forwards: 69
Contact: <sip:566601998@10.200.7.157:5060;user=phone>
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,REGISTER,INFO,PRACK,SUBSCRIBE,NOTIFY,UPDATE,MESSAGE,REFER
User-Agent: Huawei SoftX3000 V300R010
Supported: 100rel
Content-Length: 319
Content-Type: application/sdp

v=0
o=- 31840388 31840388 IN IP4 10.200.7.157
s=SBC call
c=IN IP4 10.200.7.157
t=0 0
m=audio 41598 RTP/AVP 8 102 102 0 18 116
a=rtpmap:8 PCMA/8000
a=rtpmap:102 AMR/8000
a=rtpmap:102 AMR/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=rtpmap:116 telephone-event/8000
a=fmtp:116 0-15
a=fmtp:18 annexb=yes

Mar 26 14:44:57.889: //4378757/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKscuhkfb7o224e4khfb2fof772T07451
From: <sip:566601998@10.189.2.238;user=phone>;tag=sbc0807fc7aeppe-CC-57
To: <sip:5386152@10.189.2.238;user=phone>
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: isbctooaceu7ehshtecphokaca7dcb7sftte@SoftX3000
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0

Mar 26 14:44:57.889: //4378758/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:6152@10.60.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCA44D
Remote-Party-ID: <sip:566601998@10.60.2.12>;party=calling;screen=no;privacy=off
From: <sip:566601998@10.60.2.12>;tag=C09F4A70-22A7
To: <sip:6152@10.60.2.10>
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: AB90661E-8D7811EB-B9F5DA71-29E28895@10.60.2.12
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 2878327133-2373456363-3119503985-0702711957
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1616769897
Contact: <sip:566601998@10.60.2.12:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 68
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 290

v=0
o=CiscoSystemsSIP-GW-UserAgent 3745 5216 IN IP4 10.60.2.12
s=SIP Call
c=IN IP4 10.60.2.12
t=0 0
m=audio 19808 RTP/AVP 8 100 101
c=IN IP4 10.60.2.12
a=rtpmap:8 PCMA/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

Mar 26 14:44:57.893: //4378758/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCA44D
From: <sip:566601998@10.60.2.12>;tag=C09F4A70-22A7
To: <sip:6152@10.60.2.10>
Date: Fri, 26 Mar 2021 14:41:35 GMT
Call-ID: AB90661E-8D7811EB-B9F5DA71-29E28895@10.60.2.12
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

Mar 26 14:44:57.901: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:0112359535@10.60.2.12:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3146a219846
From: <sip:6152@10.60.2.10>;tag=190187~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761971
To: <sip:0112359535@10.60.2.12>
Date: Fri, 26 Mar 2021 14:41:35 GMT
Call-ID: 5bd3bf00-5d1f29f-1a305-a023c0a@10.60.2.10
Supported: 100rel,timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM8.6
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Cisco-Guid: 1540603648-0000065536-0000007571-0167918602
Session-Expires: 1800
Diversion: <sip:6152@10.60.2.10>;reason=unconditional;privacy=off;screen=yes
P-Asserted-Identity: <sip:6152@10.60.2.10>
Remote-Party-ID: <sip:6152@10.60.2.10>;party=calling;screen=yes;privacy=off
Contact: <sip:6152@10.60.2.10:5060>
Max-Forwards: 67
Content-Type: application/sdp
Content-Length: 210

v=0
o=CiscoSystemsCCM-SIP 190187 1 IN IP4 10.60.2.10
s=SIP Call
c=IN IP4 10.60.2.11
t=0 0
m=audio 26128 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

Mar 26 14:44:57.909: //4378759/5BD3BF000000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3146a219846
From: <sip:6152@10.60.2.10>;tag=190187~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761971
To: <sip:0112359535@10.60.2.12>
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: 5bd3bf00-5d1f29f-1a305-a023c0a@10.60.2.10
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0

Mar 26 14:44:57.909: //4378760/5BD3BF000000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:0112359535@10.200.7.157:5060 SIP/2.0
Via: SIP/2.0/UDP 10.189.2.238:5060;branch=z9hG4bK5BFCB3A0
Remote-Party-ID: <sip:5386152@10.189.2.238>;party=calling;screen=yes;privacy=off
From: <sip:5386152@10.189.2.238>;tag=C09F4A84-1829
To: <sip:0112359535@10.200.7.157>
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: AB9372E6-8D7811EB-B9FBDA71-29E28895@10.189.2.238
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1540603648-0000065536-0000007571-0167918602
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1616769897
Contact: <sip:5386152@10.189.2.238:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 66
Diversion: <sip:6152@10.60.2.10>;privacy=off;reason=unconditional;screen=yes
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 295

v=0
o=CiscoSystemsSIP-GW-UserAgent 3756 601 IN IP4 10.189.2.238
s=SIP Call
c=IN IP4 10.189.2.238
t=0 0
m=audio 16682 RTP/AVP 8 100 101
c=IN IP4 10.189.2.238
a=rtpmap:8 PCMA/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

Mar 26 14:44:57.957: //4378760/5BD3BF000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.189.2.238:5060;branch=z9hG4bK5BFCB3A0
Call-ID: AB9372E6-8D7811EB-B9FBDA71-29E28895@10.189.2.238
From: <sip:5386152@10.189.2.238>;tag=C09F4A84-1829
To: <sip:0112359535@10.200.7.157>
CSeq: 101 INVITE
Content-Length: 0

Mar 26 14:44:58.021: //4378760/5BD3BF000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 10.189.2.238:5060;branch=z9hG4bK5BFCB3A0
Record-Route: <sip:10.200.7.157:5060;transport=udp;lr>
Call-ID: AB9372E6-8D7811EB-B9FBDA71-29E28895@10.189.2.238
From: <sip:5386152@10.189.2.238>;tag=C09F4A84-1829
To: <sip:0112359535@10.200.7.157>;tag=sbc0802ud7cfab4
CSeq: 101 INVITE
Reason: Q.850;cause=28;text="address incomplete"
Warning: 399 - "SoftX3000 R601-CCU Rel POS:[3103] Release from CR"
Content-Length: 0

Mar 26 14:44:58.025: //4378760/5BD3BF000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCAC108
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 5386152
Called Number : 0112359535
Source IP Address (Sig 10.189.2.238
Destn SIP Req Addr:Port : 10.200.7.157:5060
Destn SIP Resp Addr:Port : 10.200.7.157:5060
Destination Name : 10.200.7.157

Mar 26 14:44:58.025: //4378760/5BD3BF000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.189.2.238
Source IP Port (Media): 16682
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 14:44:58.025: //4378760/5BD3BF000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 14:44:58.025: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:0112359535@10.200.7.157:5060 SIP/2.0
Via: SIP/2.0/UDP 10.189.2.238:5060;branch=z9hG4bK5BFCB3A0
From: <sip:5386152@10.189.2.238>;tag=C09F4A84-1829
To: <sip:0112359535@10.200.7.157>;tag=sbc0802ud7cfab4
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: AB9372E6-8D7811EB-B9FBDA71-29E28895@10.189.2.238
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Mar 26 14:44:58.025: //4378759/5BD3BF000000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3146a219846
From: <sip:6152@10.60.2.10>;tag=190187~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761971
To: <sip:0112359535@10.60.2.12>;tag=C09F4AF8-8CB
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: 5bd3bf00-5d1f29f-1a305-a023c0a@10.60.2.10
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=28
Content-Length: 0

Mar 26 14:44:58.025: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:0112359535@10.60.2.12:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3146a219846
From: <sip:6152@10.60.2.10>;tag=190187~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761971
To: <sip:0112359535@10.60.2.12>;tag=C09F4AF8-8CB
Date: Fri, 26 Mar 2021 14:41:35 GMT
Call-ID: 5bd3bf00-5d1f29f-1a305-a023c0a@10.60.2.10
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Length: 0

Mar 26 14:44:58.025: //4378759/5BD3BF000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BD16DD8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 6152
Called Number : 0112359535
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.10:5060
Destn SIP Resp Addr:Port : 10.60.2.10:5060
Destination Name : 10.60.2.10

Mar 26 14:44:58.025: //4378759/5BD3BF000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 17664
Destn IP Address (Media): 10.60.2.11
Destn IP Port (Media): 26128
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 14:44:58.025: //4378759/5BD3BF000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 14:44:58.029: //4378758/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCA44D
From: <sip:566601998@10.60.2.12>;tag=C09F4A70-22A7
To: <sip:6152@10.60.2.10>;tag=190186~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761968
Date: Fri, 26 Mar 2021 14:41:35 GMT
Call-ID: AB90661E-8D7811EB-B9F5DA71-29E28895@10.60.2.12
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=28
Content-Length: 0

Mar 26 14:44:58.029: //4378758/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCD9088
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 6152
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.10:5060
Destn SIP Resp Addr:Port : 10.60.2.10:5060
Destination Name : 10.60.2.10

Mar 26 14:44:58.029: //4378758/AB8FC95DB9EF/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 19808
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 14:44:58.029: //4378758/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 28
Disconnect Cause (SIP) : 484

Mar 26 14:44:58.033: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:6152@10.60.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCA44D
From: <sip:566601998@10.60.2.12>;tag=C09F4A70-22A7
To: <sip:6152@10.60.2.10>;tag=190186~89711f2a-613c-4c32-92da-cd0f7d30bcbc-20761968
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: AB90661E-8D7811EB-B9F5DA71-29E28895@10.60.2.12
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Mar 26 14:44:58.033: //4378761/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:6152@10.60.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCC16B3
Remote-Party-ID: <sip:566601998@10.60.2.12>;party=calling;screen=no;privacy=off
From: <sip:566601998@10.60.2.12>;tag=C09F4B00-2
To: <sip:6152@10.60.2.11>
Date: Fri, 26 Mar 2021 14:44:58 GMT
Call-ID: ABA66024-8D7811EB-B9FDDA71-29E28895@10.60.2.12
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 2878327133-2373456363-3119503985-0702711957
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1616769898
Contact: <sip:566601998@10.60.2.12:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 68
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 290

v=0
o=CiscoSystemsSIP-GW-UserAgent 9490 9452 IN IP4 10.60.2.12
s=SIP Call
c=IN IP4 10.60.2.12
t=0 0
m=audio 19592 RTP/AVP 8 100 101
c=IN IP4 10.60.2.12
a=rtpmap:8 PCMA/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

Mar 26 14:44:58.037: //4378761/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCC16B3
From: <sip:566601998@10.60.2.12>;tag=C09F4B00-2
To: <sip:6152@10.60.2.11>
Date: Fri, 26 Mar 2021 07:26:23 GMT
Call-ID: ABA66024-8D7811EB-B9FDDA71-29E28895@10.60.2.12
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

Mar 26 14:44:58.037: //4378761/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCC16B3
From: <sip:566601998@10.60.2.12>;tag=C09F4B00-2
To: <sip:6152@10.60.2.11>;tag=1822862~89711f2a-613c-4c32-92da-cd0f7d30bcbc-33963604
Date: Fri, 26 Mar 2021 07:26:23 GMT
Call-ID: ABA66024-8D7811EB-B9FDDA71-29E28895@10.60.2.12
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=1
Content-Length: 0

Mar 26 14:44:58.037: //4378761/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BD16DD8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 6152
Source IP Address (Sig 10.60.2.12
Destn SIP Req Addr:Port : 10.60.2.11:5060
Destn SIP Resp Addr:Port : 10.60.2.11:5060
Destination Name : 10.60.2.11

Mar 26 14:44:58.037: //4378761/AB8FC95DB9EF/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.60.2.12
Source IP Port (Media): 19592
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 14:44:58.037: //4378761/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 1
Disconnect Cause (SIP) : 404

Mar 26 14:44:58.041: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:6152@10.60.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.12:5060;branch=z9hG4bK5BFCC16B3
From: <sip:566601998@10.60.2.12>;tag=C09F4B00-2
To: <sip:6152@10.60.2.11>;tag=1822862~89711f2a-613c-4c32-92da-cd0f7d30bcbc-33963604
Date: Fri, 26 Mar 2021 14:44:58 GMT
Call-ID: ABA66024-8D7811EB-B9FDDA71-29E28895@10.60.2.12
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Mar 26 14:44:58.041: //4378757/AB8FC95DB9EF/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKscuhkfb7o224e4khfb2fof772T07451
From: <sip:566601998@10.189.2.238;user=phone>;tag=sbc0807fc7aeppe-CC-57
To: <sip:5386152@10.189.2.238;user=phone>;tag=C09F4B04-1D44
Date: Fri, 26 Mar 2021 14:44:57 GMT
Call-ID: isbctooaceu7ehshtecphokaca7dcb7sftte@SoftX3000
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=1
Content-Length: 0

Mar 26 14:44:58.073: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:5386152@10.189.2.238;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.200.7.157:5060;branch=z9hG4bKscuhkfb7o224e4khfb2fof772T07451
Call-ID: isbctooaceu7ehshtecphokaca7dcb7sftte@SoftX3000
From: <sip:566601998@10.189.2.238;user=phone>;tag=sbc0807fc7aeppe-CC-57
To: <sip:5386152@10.189.2.238;user=phone>;tag=C09F4B04-1D44
CSeq: 1 ACK
Max-Forwards: 70
Content-Length: 0

Mar 26 14:44:58.073: //4378757/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BCCDCA8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 566601998
Called Number : 5386152
Source IP Address (Sig 10.189.2.238
Destn SIP Req Addr:Port : 10.200.7.157:5060
Destn SIP Resp Addr:Port : 10.200.7.157:5060
Destination Name : 10.200.7.157

Mar 26 14:44:58.073: //4378757/AB8FC95DB9EF/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 116 (tx), 116 (rx)
Source IP Address (Media): 10.189.2.238
Source IP Port (Media): 32042
Destn IP Address (Media): 10.200.7.157
Destn IP Port (Media): 41598
Orig Destn IP Address:Port (Media): [ - ]:0

Mar 26 14:44:58.073: //4378757/AB8FC95DB9EF/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 1
Disconnect Cause (SIP) : 404

Mar 26 14:45:03.953: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.60.2.12:5060 SIP/2.0
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3151e49a20b
From: <sip:10.60.2.10>;tag=274806346
To: <sip:10.60.2.12>
Date: Fri, 26 Mar 2021 14:41:41 GMT
Call-ID: 5f674600-5d1f2a5-1a306-a023c0a@10.60.2.10
User-Agent: Cisco-CUCM8.6
CSeq: 101 OPTIONS
Contact: <sip:10.60.2.10:5060>
Max-Forwards: 0
Content-Length: 0

Mar 26 14:45:03.953: //4378762/AF2DAD3BB9FE/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.60.2.10:5060;branch=z9hG4bK1e3151e49a20b
From: <sip:10.60.2.10>;tag=274806346
To: <sip:10.60.2.12>;tag=C09F6220-2432
Date: Fri, 26 Mar 2021 14:45:03 GMT
Call-ID: 5f674600-5d1f2a5-1a306-a023c0a@10.60.2.10
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 161

v=0
o=CiscoSystemsSIP-GW-UserAgent 5526 2491 IN IP4 10.60.2.12
s=SIP Call
c=IN IP4 10.60.2.12
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15
c=IN IP4 10.60.2.12

mohammad saeed · ‎03-26-2021

I don't have SIP profile applied in CUBE only what applied is in the diversion header in CUCM for inbound and outbound until this moment.

TONY SMITH · ‎03-26-2021

At a guess, the Diversion header needs to have your full external number. Currently you're sending ...

Diversion: <sip:6152@10.60.2.10>;privacy=off;reason=unconditional;screen=yes

I suspect they want to see ..

Diversion: <sip:5386152@10.60.2.10>;privacy=off;reason=unconditional;screen=yes

Although they may have other requirements.

Is your called number in the correct format? For example the highlighted number here, are they the same as in a working normal outbound call?

INVITE sip:0112359535@10.200.7.157:5060 SIP/2.0
Via: SIP/2.0/UDP 10.189.2.238:5060;branch=z9hG4bK5BFCB3A0
Remote-Party-ID: <sip:5386152@10.189.2.238>;party=calling;screen=yes;privacy=off
From: <sip:5386152@10.189.2.238>;tag=C09F4A84-1829
To: <sip:0112359535@10.200.7.157>

Difficult to be more specific without knowing the country and the carrier. I was trying to guess but I can't off the top of my head think of a country with seven digit national numbers starting with "5".

mohammad saeed · ‎03-26-2021

Yes this number is 0112359535 is correct when I dial it from IP phone "90112359535" it dials. The SP is STC in Saudi Arabia