Call Forward All to International Number

antzoulis · ‎04-09-2012

I noticed when calling International numbers it works, when call forward all to local numbers it works. Tried to call forward all to an International number and the after 10 Seconds the call is released. I checked the T310 timers and it is set to 60 seconds. On the international end the phone will ring once but not enough for the call to go through. On my end I get the provider tone that the call in not available.

I am running IOS (C2800NM-ADVIPSERVICESK9-M), Version 12.4(24)T2, I am running Cisco Unified Communications Manager 7.1.2

Also I unchecked outbound redirecting ie and still nothing. On 10 seconds and we Receive disconnect on timer expiry every time.

The provider says that the problem is on my end, but I asked them if they could increase their T310 timer, but they refuse to.

Any Ideas to get around my problem ?

paolo bevilacqua · ‎04-10-2012

Calling directly that number works?

Take "debug isdn q931" with "terminal monitor" for both a working and-non working international call.

Post it here, do not take other debugs. do not use attachements

antzoulis · ‎04-10-2012

Calling directly works.

paolo bevilacqua · ‎04-10-2012

Need to see the traces to understand what's the difference. It may have to do with number plan/type, etc.

Also need to speficy ig MGCP or H.323

antzoulis · ‎04-11-2012

Normal Good Call:

HO-VOICE-GW#

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22506095

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: Sending SETUP callref = 0x55D8 callID = 0xD55B switch = primary-net5 interface = User

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8 callref = 0x55D8

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Display i = '095 - TEST PHONE'

Calling Party Number i = 0x0081, '22506095'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '0027118214000'

Plan:Unknown, Type:Unknown

*Apr 11 21:09:29.743: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xD5D8

Channel ID i = 0xA98381

Exclusive, Channel 1

*Apr 11 21:09:36.911: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xD5D8

*Apr 11 21:09:41.235: ISDN Se0/2/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0xD5D8

Progress Ind i = 0x8282 - Destination address is non-ISDN

Progress Ind i = 0x8288 - In-band info or appropriate now available

*Apr 11 21:09:41.595: ISDN Se0/2/0:15 Q931: RX <- ALERTING pd = 8 callref = 0xD5D8

Progress Ind i = 0x8282 - Destination address is non-ISDN

Progress Ind i = 0x8288 - In-band info or appropriate now available

*Apr 11 21:09:46.727: ISDN Se0/2/0:15 Q931: RX <- CONNECT pd = 8 callref = 0xD5D8

Progress Ind i = 0x8282 - Destination address is non-ISDN

Date/Time i = 0x0C040B173200

Date (dd-mm-yr) = 12-04-11

Time (hr:mnt:sec) = 23:50:00

*Apr 11 21:09:46.731: %ISDN-6-CONNECT: Interface Serial0/2/0:0 is now connected to 0027118214000 N/A

*Apr 11 21:09:46.731: ISDN Se0/2/0:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x55D8

*Apr 11 21:09:46.871: ISDN Se0/2/0:15 Q931: RX <- FACILITY pd = 8 callref = 0xD5D8

Facility i = 0x91A115020118020122300DA1083006020101020101820100

Protocol Profile = Remote Operations Protocol

0xA115020118020122300DA1083006020101020101820100

Component = Invoke component

Invoke Id = 24

Operation = AOCDChargingUnit

*Apr 11 21:09:48.263: %ISDN-6-DISCONNECT: Interface Serial0/2/0:0 disconnected from 0027118214000 , call lasted 1 seconds

*Apr 11 21:09:48.263: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x55D8

Cause i = 0x8090 - Normal call clearing

*Apr 11 21:09:49.103: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8 callref = 0xD5D8

Facility i = 0x91A11D0202038902012430143012A11030060201010201013006020100020102

Protocol Profile = Remote Operations Protocol

0xA11D0202038902012430143012A11030060201010201013006020100020102

Component = Invoke component

Invoke Id = 905

Operation = AOCECharging Unit

*Apr 11 21:09:49.111: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x55D8

Call Forward All that does not work:

HO-VOICE-GW#

*Apr 11 21:07:21.844: ISDN Se0/2/0:15 Q931: RX <- SETUP pd = 8 callref = 0x756E

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839D

Exclusive, Channel 29

Date/Time i = 0x0C040B173000

Date (dd-mm-yr) = 12-04-11

Time (hr:mnt:sec) = 23:48:00

Calling Party Number i = 0x0183, '99541628'

Plan:ISDN, Type:Unknown

Called Party Number i = 0xA1, '22506095'

Plan:ISDN, Type:National

*Apr 11 21:07:21.844: ISDN Se0/2/0:15 Q931: Received SETUP callref = 0xF56E callID = 0x2FFE switch = primary-net5 interface = User

*Apr 11 21:07:21.948: ISDN Se0/2/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0xF56E

Channel ID i = 0xA9839D

Exclusive, Channel 29

*Apr 11 21:07:21.972: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 99541628

*Apr 11 21:07:21.972: ISDN Se0/2/0:15 Q931: Sending SETUP callref = 0x55D7 callID = 0xD55A switch = primary-net5 interface = User

*Apr 11 21:07:21.976: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8 callref = 0x55D7

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Display i = 'TEST USER'

Calling Party Number i = 0x0081, '99541628'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '0027118214000'

Plan:Unknown, Type:Unknown

*Apr 11 21:07:22.192: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xD5D7

Channel ID i = 0xA98381

Exclusive, Channel 1

*Apr 11 21:07:29.368: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xD5D7

*Apr 11 21:07:32.320: ISDN Se0/2/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x756E

Cause i = 0x82E6 - Recovery on timer expiry

*Apr 11 21:07:32.324: ISDN Se0/2/0:15 Q931: TX -> RELEASE pd = 8 callref = 0xF56E

*Apr 11 21:07:32.344: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x55D7

Cause i = 0x80FF - Interworking error; unspecified

*Apr 11 21:07:32.400: ISDN Se0/2/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x756E

*Apr 11 21:07:32.628: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8 callref = 0xD5D7

Facility i = 0x91A11D020201B602012430143012A11030060201000201013006020100020102

Protocol Profile = Remote Operations Protocol

0xA11D020201B602012430143012A11030060201000201013006020100020102

Component = Invoke component

Invoke Id = 438

Operation = AOCECharging Unit

*Apr 11 21:07:32.632: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x55D7

paolo bevilacqua · ‎04-11-2012

The forwarded call goes out with the orignal calling number and that may not be acceptable by telco.

see CUCM service parameter

display original calling name for forward, to disabled.

Calling Party Selection field , set to

Last Redirect Number

antzoulis · ‎04-11-2012

Is the what you were asking about ?

Lukasz Pilatowski · ‎04-12-2012

Check this out:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080618a74.shtml

Cheers

antzoulis · ‎04-13-2012

Tried it out and still not working. Will get a debug after working hours when the voice gateway is less busy.

Lukasz Pilatowski · ‎04-13-2012

On my gateway I'm using - First Redirect Number (External)

Try this one.

antzoulis · ‎04-13-2012

No Luck!

HO-VOICE-GW#

*Apr 13 10:37:15.748: ISDN Se0/2/0:15 Q931: RX <- SETUP pd = 8 callref = 0x75E7

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9838C

Exclusive, Channel 12

Date/Time i = 0x0C040D0D1100

Date (dd-mm-yr) = 12-04-13

Time (hr:mnt:sec) = 13:17:00

Calling Party Number i = 0x2183, '99541628'

Plan:ISDN, Type:National

Called Party Number i = 0xA1, '22506095'

Plan:ISDN, Type:National

*Apr 13 10:37:15.752: ISDN Se0/2/0:15 Q931: Received SETUP callref = 0xF5E7 callID = 0x3077 switch = primary-net5 interface = User

*Apr 13 10:37:15.840: ISDN Se0/2/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0xF5E7

Channel ID i = 0xA9838C

Exclusive, Channel 12

*Apr 13 10:37:15.856: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22506095

*Apr 13 10:37:15.860: ISDN Se0/2/0:15 Q931: Sending SETUP callref = 0x5681 callID = 0xD604 switch = primary-net5 interface = User

*Apr 13 10:37:15.860: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8 callref = 0x5681

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Display i = 'TEST PHONE'

Calling Party Number i = 0x0081, '22506095'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '0027118214000'

Plan:Unknown, Type:Unknown

*Apr 13 10:37:16.084: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xD681

Channel ID i = 0xA98381

Exclusive, Channel 1

*Apr 13 10:37:23.260: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xD681

*Apr 13 10:37:26.120: ISDN Se0/2/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x75E7

Cause i = 0x82E6 - Recovery on timer expiry

*Apr 13 10:37:26.124: ISDN Se0/2/0:15 Q931: TX -> RELEASE pd = 8 callref = 0xF5E7

*Apr 13 10:37:26.140: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x5681

Cause i = 0x80FF - Interworking error; unspecified

*Apr 13 10:37:26.204: ISDN Se0/2/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x75E7

*Apr 13 10:37:28.464: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8 callref = 0xD681

Facility i = 0x91A11C02013202012430143012A11030060201000201013006020100020102

Protocol Profile = Remote Operations Protocol

0xA11C02013202012430143012A11030060201000201013006020100020102

Component = Invoke component

Invoke Id = 50

Operation = AOCECharging Unit

*Apr 13 10:37:28.468: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x5681

dwtcp · ‎05-06-2015

Hi all,

is there a solution for that/

Could it be a Telephony ISP issue?

I am having the same behavior:

i am running c2800nm-adventerprisek9-mz.151-4.M3.bin and CUCM 9.1

But the same occurs even if i redirect the call directly on the router.

Antonis

antzoulis · ‎05-06-2015

It was an ISP issue. They blocked direct call forward all to international. They uncapped it for me, but I had to sign some agreement that they hold no responsibility for toll fraud. Anyways, the newer IOS has toll fraud prevention feature.

dwtcp · ‎05-07-2015

Thanks mate!

That is what i was suspecting!

Cheers,

Antonis