CCM Upgrade 4.0(1)

[chan-kuen.hui]

Dear All,

My CCM version is 4.0(1)sr2a. I would like to upgrade it.

Do I need to buy license to upgrade it to version 4.0(2)aSR2 or 4.1(3) respectively?

Thanks.

C.K.

[Hin Lee]

You should be able to get to the Voice Download page to get the upgrades if your CCO profile lets you.

You should have a SAU or SASU contract that will let you order the cds if you so choose. http://www.cisco.com/upgrade

This is from Upgrading Cisco CallManager

Release 4.0(2) doc.

"If you are upgrading from Cisco CallManager 4.0(1), you can upgrade by using the disks from the Cisco

CallManager 4.0(2) software kit or by using the web download file."

Also see "Cisco CallManager Compatibility Matrix" http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm#SupportedUpgrades

[m.murad]

My contract allows ordering of the disks but I was not sure if ordering disks would be billed back as an additional cost?