CCMadmin Page Locks Up

[abaulackey]

Hello

For some reason, we get random lock ups on our ccmadmin web page using IE 6. Sometimes it will lock up (this is a dialy occurance),and we'll have to force the browser closed, other times the page will just close. There is no specific task that does this. It's random.

Cisco callmanager System: 4.1(3)sr3a

Cisco Callmanager Administration Version: 4.1(0.11)

Cisco Callmanager installation ID: 4.1(3)sr3a

Could this be related to the Java version?

Thanks for your help

[thisisshanky]

Is it on the server itself or on a PC that you are using to try to access the web gui? I have usually seen that browser lock ups are due to JVM.

[abaulackey]

Thanks for the reply

It's on a regular PC. Is there a specific version of Java that should be installed on the pc's?

[thisisshanky]

Do you run win xp sp2 ? I have had same problem with 1.4 JRE. Download the latest JRE update from www.sun.com and that seems to fix the problem.

HTH

Sankar

PS: please remember to rate posts~

[abaulackey]

Hello

We are running SP2 on all machines, Java 1.5.0.06 which is the latest version.

[thisisshanky]

Make sure when you get the hostname mismatch popup window, you do press a Yes button. so far I am not having any issues with the browser (unlike before).

[abaulackey]

Hello

We do click yes, yet still it locks up, thanks

[thisisshanky]

Can you verify if this is happening on another windows xp PC with latest JRE ?

[abaulackey]

Yes four seperate pc's (admin pc's) with latest java.

[garry.connolly]

I'm having the same issue, running same level of CCM. v4.1.3 with v4.1.3sr3a - Did you manage to correct issue or is it still ongoing.

Thanks

Garry

[Zin.Karzazi]

Restart the IIS Service. I would also Disable the Antivirus and look if it s work.

[abaulackey]

it is still unresolved, it crashes less with the newest version of Java installed on the CCM

[Zin.Karzazi]

Check for Errors in your EventViewer, copy paste the error here.

[mike]

Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[abaulackey]

I see from the Call Manager Release 4.1(3)sr3b notes that this issue is fixed.