Access enablement to services.cisco.com portal

[Alkaios]

Hi community. 

I need to gain access to  services.cisco.com but it seems impossible. Can anyone help with the process ?

BR

[Enes Simnica]

hello. 1. Check your login credentials (basic but u never know LOL), 2. Try a different browser or clear cookies, and contact TAC support, they can help.....

-Enes

[Alkaios]

Hi Enes,

I have tried all the above and a cisco tac case. They onboarded me in the CX cloud instead and not services.cisco.com. I have bumped into some posts here where access to services.cisco.com is given only via the community here.

BR

[Enes Simnica]

Hello man.

Ah, I see! I actually didn’t realize that could be resolved through the Cisco Community either, THATS SICK!

and I did a quick search and found this thread that might be relevant to your issue:
Unable to access https://services.cisco.com/portal

Also check this pdf file..: 

hope it helps..

-Enes

[adias]

Enes Simnica, this PDF document is not relevant to the SNTC portal.

[adias]

Alkaios  Does the company you want to be onboarded was created in the Past ? or you trying to create an company account instance now?

[Alkaios]

@adias I had access to the portal in the past and from my old company so i know how the portal should appear. Now i am trying to set up an new company account for my new company but it is impossible. There is no active setup from the past for my new company. Please consider it as a new Instance for portal services.cisco.com.

BR

[Chris Camplejohn]

@Alkaios The SNTC Portal will be decommissioned in the future so no new accounts are allowed.  You can create an account on the replacement CX Cloud portal by going to https://cx.cisco.com/activate

[adias]

You cannot create a new account for SNTC portal because the portal is being decommissioned.  Existing SNTC
customers can continue regular operations by migrating to CX Cloud. No new accounts can be created on SNTC portal

[Alkaios]

Hi @Chris Camplejohn , @adias 

Thank you very much for the feedback here. Now it makes some sense. On the CX portal i get (although a cisco gold Partner) the below error message.

You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your company email to log in. Otherwise, contact your Cisco Account Manager.

No to the point is that i have a customer with CSPC 2.11 collector intalled but he (or me) is unable to issue the CSPC Collector license file. That was associated with the services.cisco.com. Still cisco CSPC documentation metnion the services.cisco.com as the place to go and issue Smart Collector license certificates. Can you please advise how an SNTC customer i have can register his Collector with the system?

BR.

[adias]

The CSPC Collector is the last step on onboarding onto SNTC Portal. now that you cannot onboard an account you cannot get the license for that service to be added to the CSPC Collector. Services.cisco.com still the place to create or get the license for the present active accounts . CX cloud has its native collector called CX AGENT with similar features of discovery and collection.  On the previous post above you mentioned the following :They onboarded me in the CX cloud instead and not services.cisco.com  Is that not true?

https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx222210-cx-cloud-agent-overview-v2-4.html

[Chris Camplejohn]

If you are registered on Cisco.com as a Partner, you will need to open a TAC Support case to get a CX Cloud account created, if the account is for your Partner company. If you need an account for a customer that you service, that customer needs to be the one to create and own the CX Cloud account.
If you already have a CSPC collector with valid certificate and uploading to Cisco, you will be able to connect that to the CX Cloud account. If you do not already have a CSPC then you cannot create a new certificate, but will be able to download and deploy the replacement collector (CX Cloud Agent) once you have a CX Cloud account.