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CBRAdmin - Access grant/revoke operation failed!

SNTC
Level 1
Level 1

Hello!

Customer is trying to update our account in the “Services Access Management” page from CBRuser to CBRadmin, but fails.  Even tried to delete the account to try to re-add it with CBRadmin permission but getting error “Access grant/revoke operation failed! Please try again later or contact Cisco support”. Anyone came across the same problem?

Thanks,

George

1 Accepted Solution

Accepted Solutions

maareval
Cisco Employee
Cisco Employee

<<<<<< Synchronization completed. user visible in the SNTC portal.under "CBRadmin" >>>>>>
Closing post.

View solution in original post

5 Replies 5

maareval
Cisco Employee
Cisco Employee

Hello Sir,

Thanks for contacting the Cisco Smart Services Community

To start the initial validation, please confirm the following information:

- End customer name ( get the SNTC portal info here https://services.cisco.com/
- The customer_Id/CR-Party ID:
- The end_customer Address:
- The end customer_contract_number:
- CCOID is trying to create/change the user_role of the CSAM tool.
- CCOID related to Partner to be nominated as CBRadmin

Kindly regards,

Sent you the info privately.

maareval
Cisco Employee
Cisco Employee

<<<< The previous information, please share in a private message >>>>

maareval
Cisco Employee
Cisco Employee

Please check the steps in this guide:
>>External Roles to Users and Administrators: https://www.cisco.com/c/dam/en/us/applications/spptauth/sam-help-guide.pdf#welcome / 41 - 43 
>> Information requested [Pending]

maareval
Cisco Employee
Cisco Employee

<<<<<< Synchronization completed. user visible in the SNTC portal.under "CBRadmin" >>>>>>
Closing post.