CBRAdmin access issue

[alanpimentel]

Hi team,

Our customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal three days ago but I still not able to access his SNTC Portal, is not showing on our SNTC list of customers.

I need some help with this issue, please.

Kind Regards

[maareval]

Hello Sir, Thanks for contacting Cisco, Please share with me the following information in an Internal message for internal validation:
+ SNTC account name on https://services.cisco.com/:
+ Inventory name:
+ Current DA:
+ User who has the CBRAdmin:
+ Contract number:

[maareval]

Hello Sir, 
Thanks for the information provided, I have validated it internally, and access through CSAM is fine however the changes are not visible on the SNTC portal. I have shared in a private message the images. this issue is because we are currently migrating some
servers to enhance our performance and security, and due to this process, some smart services may be temporarily disabled. We apologize for any inconvenience this may cause.

[maareval · Accepted solution]

Update provided by private message, please check

[maareval]

I'm glad to know that all is working fine and your post was resolved. thanks for contacting Cisco.

Kindly regards
Mary