Cisco CSPC Upgrade to 2.8.1.6

[bmsocia97]

We have the CSPC Application/platform running for our infrastructure. In working in there today, I see that there is an update that is available to update the unit from 2.8.1.4 to version 2.8.1.6. When I click the upgrade button, it comes back with an "authentication Failed" error:

Either your Password is expired or Authentication Failed. Please re-enable the server connection from Server Connection Setup page.

I have gone to the server connection setup page and disabled and re-enabled with my CCO ID, but again, when I go to that update process, it continually gets the authentication error. I do not know what to do next. Everything is working right. Any ideas or suggestions on how I might be able to get the upgrade to work?

[Walter Thompson]

Hi bmsocia97,

Cisco apologies for the inconvenience this may be causing you at this time. Cisco is aware of the widespread issue and is urgently working to resolve the problem. 

Br,

Walt

[Singh108]

Hi ,

Has Cisco resolved the issue ? I am experiencing the same issue for upgrades from 2.8.1.6 to 2.8.1.7.

[adias]

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The original problem of this post has been resolved. Please open a new post and include any screenshots of the problem

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[lesierra]

We trying to update the cspc unit from 2.8.1.4 to version 2.8.1.8. but  comes back with an "authentication Failed" error:

Either your Password is expired or Authentication Failed. Please re-enable the server connection from Server Connection Setup page.

I have gone to the cli and disabled and re-enabled with my CCO ID, but, when I go to that update, it still gets the authentication error.  Any ideas or suggestions? attached you will find the screenshot about this issue

[adias]

I replied already to your stand alone post