Solved: Re: Collector deactivation failed

Bal_S · ‎02-25-2021

Trying to delete old collector entitlement and getting error. Tried different browsers. Is this a bug we are hitting?

Collector deactivation failed. Please try again. If the issue persists, find help in the community.

adias · ‎02-25-2021

I think you guys are talking about 2 different things.

You are speaking of the certificate on the SNTC portal at https://services.cisco.com and yes there is a bug that are not allowing you to delete the certificate. But its existence is cosmetic it does not alter anything on you site and data inventory.

while Balaji is speaking of deleting the certificate from the application running on the collector.

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balaji.bandi · ‎02-25-2021

check any schedule task running before you delete.

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Bal_S · ‎02-25-2021

Thanks Balaji, but these are old collectors that have been decommissioned already.No task running.

adias · ‎02-25-2021

I think you guys are talking about 2 different things.

You are speaking of the certificate on the SNTC portal at https://services.cisco.com and yes there is a bug that are not allowing you to delete the certificate. But its existence is cosmetic it does not alter anything on you site and data inventory.

while Balaji is speaking of deleting the certificate from the application running on the collector.

Bal_S · ‎02-26-2021

Thanks Adias. We will live with it if this is bug related.

adias · ‎02-26-2021

Yes it is bug related here is the ID CSCvu98573 and URL for lookup : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu98573