Hi,
I work for a Cisco partner. And we have recently changed our company name, and email domain. We are reselling Cisco SNTC (and PSS) services to our end customers.
We have the correct (new) company name in the Services portal (Cisco Services Connection for PSS). But we have our old company name in our CSAM portal. Im DA in CSAM for our company.
The end customer is DA in CSAM for the end customer company.
In order for our company (as a partner) users to get access to our customers SNTC portal, the customer needs to grant access and "assign roles to users Outside of My Company"in CSAM.
At least that is how it used to work.
However, now the end customer can no longer assign roles in CSAM to our company users.
They are getting an error message:
"If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of any of your company's
Smart Net Total Care contracts and cannot be registered for portal access."
I suspect that is has to do with our comapny name change.
In all other Cisco tools (SAMT, CCW etc) we have our new company name correct.
How to proceed with this?
